Description

“We Push the Boundaries of Possibilities for our Communities .”

Overview of the Position Responsibilities : The Billing Specialist is responsible for contacting customers to arrange payment of past due account balances to reduce non-pay disconnects. Additionally, this role will offer solutions to our customers to help them avoid future past due balances. If this sounds exciting, please read on.

Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.

What You Will Do:

• Contacts assigned customers on outbound calls to arrange payment of past due account balances.

• Accepts inbound calls from Bluepeak customers to arrange payments.

• Follows credit & collections processes and procedures and negotiates payment terms within policies.

• Refers special credit arrangements, escalations, and high-level problematic accounts to Supervisor for resolution.

• Coordinates with other departments on credit, collections and customer issues as needed.

• Performs all other related duties as assigned.

What You Will Need:

• High School Diploma or equivalent required.

• One to two years of related experience in credit and collections preferred.

• Ability to define problems, collect data, establish facts, and solve practical problems.

• Excellent written and verbal communications skills including active listening skills and telephone etiquette are required.

• Good analytical and problem-solving skills.

• Great organizational and interpersonal skills.

• Ability to maintain professionalism in challenging and/or changing situations.

• Must be able to pass a background and drug test prior to employment.

• MS Office Suite: Outlook, Powerpoint, Word, Excel, OneNote.

• Software: ICOMS, Peakview, Ticketview, GoCare, and Front applications.

• Prolonged periods of sitting at a desk and working on a computer.

• Regularly required to talk and hear.

• Required to use hands, handle objects and paperwork.

• Required to use close vision and be able to focus.

• Required to refrain from personal use of technology during working hours.

• Must be able to operate office equipment including but not limited to telephone, headset, computer, and printer. 

• Required to lift up to 5lbs at a given time.

• Must have reliable transportation.

Why Work at Bluepeak?

• Competitive Compensation + Annual Bonus Eligibility

• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)

• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days

• Professional Development With an Emphasis on Internal Promotion

• Employee Discounts on Bluepeak Services, Including Internet

• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!

About Us

We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.

Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)