Signature Healthcare is Southeastern Massachusetts’ premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.

Position Summary:

Under the supervision of a physician, Practice Manager and/or Director of Nursing, the Licensed Practical Nurse (LPN) is responsible for assisting the healthcare team with the care and management of patients during their visit. The LPN will perform professional administrative and clinical duties including but not limited to care, treatment, documentation, education and medication administration to maintain and support the office and to assure efficient patient flow through the office. The LPN will also assist the physician or other clinical staff with procedures, treatments, specimen collection and communication to patients.

Location: 1215 Broadway, Raynham, MA

Department: Family Practice

This is a full time position and requires 40 hours per week.

Responsibilities:

• Maintain patient flow by escorting patients from the waiting area to the examination room. Assist with the ongoing management of patient flow by prioritizing based on patient needs and by ensuring that rooms are efficiently utilized, thereby minimizing patient wait time.

• Prepare patients for their visit, examination, procedure, and/or treatment in accordance with established procedures. Obtain vital signs per protocol. Document the reason for the visit based on information received from the patient.

• Assess patient acuity and inform physician and/or licensed provider of urgent or emergent patient needs.

• Educate patients in regard to care and prevention of illness and injury within the scope of standards of care of nursing practice.

• Document patient information in the electronic medical record.

• Assist physicians and licensed providers with medical and surgical procedures in accordance with established protocols. Assist in urgent and emergent medical situations, including obtaining and operating medical equipment in accordance with established procedures.

• Assist in the collection, labeling and processing of specimens. Perform point of care testing as indicated.

• Assist physicians and licensed providers with patient care support activities related to referrals, laboratory work, diagnostic testing, patient education, etc.

• Under the direction of a physician and licensed provider, provide assistance by triaging calls, returning patient telephone calls, related to prescription refills, laboratory results, referrals, etc.

• Maintain a high quality patient care environment by cleaning, preparing, and stocking all examination rooms and treatment areas inaccordance with established standards. Assist in the care, cleaning, sterilization, and maintenance of medical equipment and instruments. This includes monitoring relevant expiration dates and established maintenance schedules. May provide assistance in maintaining medical supply inventories, including monitoring relevant expiration dates.

• In accordance with Practice protocols, ensure that medical record have been reviewed for visit screenings, quality metrics, and other needed information to be used by the physician or licensed provider during the patient visit. Obtain and sort laboratory and diagnostic test results in accordance with Practice protocols.

• As requested, assist the Practice Management Team and /or physicians with certain coordination functions/activities that allow for the efficient deployment and utilization of LPNs throughout the Practices. Also, assist with the on-the-job training and support for newly hired LPNs as well as with ongoing leadership training.

• Understand, respect and demonstrate patient confidentiality in all endeavors. Understand the legal ramifications of violating any component of patient confidentiality. Understand and demonstrate the protocol and related procedures for the release of patient information.

• Under the orders of a physician or licensed provider, administer oral or injectable medications.

• Under the orders of a physician or licensed provider, administer treatments; provide care for or dress wounds; provide care related to tubes or drains; remove sutures; and provide patient education or counseling.

• Participates in continuing education to maintain current nursing standards for patient care and education, within skill and scope of practice as required by regulations of the Commonwealth.

• Perform receptionist, clerical and other functions as needed to support the efficient operation of the Practice.

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. Commits to recognize and respect cultural diversity for all customers (internal and external). Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.

• Supports Patient Centered Medical Home model (PCMH) for its primary care practices; promoting primary care that is accessible, continuous, comprehensive, family‐centered, coordinated, compassionate, and culturally effective.

• Understand, respect and demonstrate compliance with the parameters of the Licensed Practical Nurse license and function within the framework specified by the nursing statutes and regulations of the Commonwealth.

Performs other duties as assigned by Practice Manager/Director/Director of Nursing

Required Knowledge and Skill:

• Ability to work independently and take initiative

• Good judgment and problem solving skills

• Confidentiality skills

• Ability to perform multiple tasks efficiently and accurately

• Ability to problem-solve and prioritize. Must be able to make fast, education decisions in emergency situations.

• Excellent communication and interpersonal skills.

• Excellent customer service skills in order to deal with high volume of patients and crowded waiting rooms.

• Ability to communicate effectively with a diverse population of patients in person and over the phone.

• Basic computer and telephone skills.

Education/Experience/Licenses/Technical/Other:

• Education: Graduate of an approved practical nursing program.

• Experience: One-two years of successful working experience as a Licensed Practical Nurse preferred.

• Certification/Licensure: Licensed in the Commonwealth of Massachusetts as a Licensed Practical Nurse. Current American Heart Association BLS for Healthcare Providers completion.

• Software/Hardware: Meditech experience preferred.