IT Production Control Technician

Job Summary:

The Production Control Technician monitors and control the workflow of jobs on IBM Mainframe systems. Daily coordination with the Main Frame team and Application Development on system and application job procedures. Coordinates and assists the Operations Center team with applications, system, and print management to resolve operational issues. Maintain and update production schedules, ensuring that jobs are completed within deadlines. Provide Courier services for reports, interoffice documents, mail and equipment daily.

Essential Job Duties and Responsibilities:

Operations Center

• Continuously monitor mainframe job schedules, organization’s IT Infrastructure and telecom and IP networks proactively identifying potential issues before they escalate into major disruptions.

• Respond swiftly to alerts and alarms generated by the job scheduler, ensuring timely intervention to prevent job failures and system downtime.

• Work with Production Control team to manage LCM Promotes, runbook creations and maintain documentation on each of these processes.

• Implement corrective actions to resolve job scheduling issues and ensure the timely completion of critical batch jobs, maintaining system stability and data integrity.

• Maintain accurate and up-to-date job documentation, providing a comprehensive reference for future troubleshooting and system maintenance.

• Effectively communicate to affected parties during incidents impacted business. This includes sending timely and accurate updates to relevant parties, facilitating collaboration among different teams and vendors, and documenting the root cause analysis and resolution steps.

• Continuously monitor print queues, employing effective diagnostic tools and techniques to identify potential printing issues before they escalate into major disruptions.

• Swiftly diagnose and resolve printing problems, utilizing troubleshooting skills and 3rd party support as well as associated software to minimize downtime and maintain optimal print output.

• Execute print jobs for payroll and accounting, as well as utilizing folding machine to neatly fold and envelope checks, loyalty letters and vendor payments for mailing.

• Effectively carry out instructions by IT Operations management for various other job-related tasks.

• This position may need to perform duties with a company vehicle and deliver printed reports and other mailings to various corporate locations and mailing facilities when needed.

• Manage tickets in Footprints, and Jira Service Management applications.

• Work closely with other IT Operations Center Technicians to share knowledge and improve overall team efficiency.

• Adhere to established security and compliance policies and procedures.

Knowledge, Skills, and Abilities:

• Demonstrated knowledge of Windows OS and Windows desktop software.

• Demonstrated knowledge and expertise with Microsoft Office Applications.

• Demonstrated ability to manage tasks with limited supervision and complete on time and professionally accurate

• Demonstrated ability to support various applications specifically in a Mainframe environment (DB2/AIX) including but not limited too; Zeke, QDIRECT, BMC Control D Web Access, WebEx

• Knowledge of monitoring tools and ticketing systems

• Familiarity with ITIL framework and incident management processes.

• Ability to manage multiple projects, activities, and tasks simultaneously.

• Professional verbal and written communications.

• Must be able to lift/move 25 – 50 lbs. boxes or equipment when applicable.

Education and Experience:

• Required to have a minimum of 1 year in a Computer Operator Main Frame environment

• High School Graduate or equivalent education

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a member of our IT team, you will be eligible to receive:

• Competitive starting rate

• Weekly Pay

• Comprehensive benefits package, including medical/dental/vision

• Paid Vacations and Personal days

• Liberal Employee Discounts

• Much More!

Work where people love to shop!

Equal Opportunity Employer

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