Job Title Business Operations Manager Job Description Summary The Business Operations Manager will be responsible for leading the operational functions, provide strategic guidance, and will ensure support is provided to our key stakeholders and business leads in an efficient and effective manner. The Business Operations Manager will provide management oversight and will work closely with Leadership to provide support and implement strategic initiatives. Job Description Job Description: Identify strategic direction and create cohesive, scalable processes for the Business Operations Team that support our company goals and drive employee engagement Create and amplify high-level, team-wide, company-wide programs and processes, frame and unpack leadership vision to ensure they are aligned, understood, and adopted across the organization. Manage communication between stakeholders, team leads, and senior leadership Project manage and create multiple strategic initiatives that elevate company's culture and core values, including but not limited to developing timelines, budgets, team scope and playbooks, Work cross-functionally with all stakeholders and business partners to create goal-oriented programs and operational strategies that align with business goals Partnered with peers to learn and utilize best operational practices and offer innovation to the leadership team, company, and clients Ensured overall achievement of budget financial targets and other standards set forth in approved business plans and accordance to the agreed upon KPIs & SLAs for the company Act as steward for operational excellence initiatives and see-through service delivery through management Provide formal leadership, mentoring and supervision operations team Organize, assist, oversee and lead internal meetings and events Evaluate and document innovative service delivery options and share insights across teams / functions Ensure corporate standards and internal company processes and systems are leveraged Background and Experience: Bachelor's degree (BA/BS) required in any field; business/real estate preferred 5+ years of people management Excellent interpersonal communication, leadership and, relationship building skills Demonstrated process improvement, continual improvement skills Competencies: Exposure to project and process management Proven ability in conflict resolution Exposure to executive communications Excellent written, oral, and presentation skills Strong Microsoft Office/Google Suite skills Knowledge of the real estate industry and business model Knowledge of Salesforce, Workday and budgeting software Ability to plan, organize, and manage processes Ability to read, comprehend, and analyze P&L statements Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications. The company will not pay less tha