Microsoft is experiencing unprecedented cloud growth, and the Cloud Operations + Innovations organization (CO+I) is at the center of this growth, whose broad goals are to automate and optimize the planning, construction, operation and decommissioning of Microsoft Data Centers (DC) across the planet.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Microsoft Cloud Operations and Innovation (CO+I) is on a mission to power the world’s workloads across the cloud. Cloud Operations + Innovation (CO+I) is seeking a Business Program Manager to support the CO+I planning, building and operating Microsoft’s cloud infrastructure datacenters across the globe.

As a Business Program Manager , you will have tangible impact on a growing organization, getting things done across large and diverse global teams and developing practices and reporting that streamline the business and drive results. You will partner with the business management team to help effectively and efficiently operate a complex and diverse organization. You’ll be a vital, trusted member of this tight-knit team and you’ll participate in challenging, fast paced execution to contribute big-picture thinking and strategic execution. A successful candidate will have cross group organizational skills, well developed analytical and problem-solving capabilities, experience in successfully leading complex strategies and projects to completion, and agile communication skills.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Works with Business Managers to develop and maintain the CVP’s voice, aligned to team, business, and organizational objectives. Measure the outcomes of each engagement to evaluate impact, learn and make improvements accordingly.

• Leads organization’s internal communications community and strategy, including managing Teams channel, SharePoint site, and communication rhythm of business to increase transparency and engagement.

• Identifies and scopes opportunities to develop new and improve current programs. Identifies and provides solutions to root problems, defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves operations of existing programs by applying industry methodology, defining complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in complex program issues and strives for simplification.

• Works with cross-functional (e.g., organizational, business) stakeholders to design compliant, complex programs from initiation to delivery. Produces collateral (e.g., proposals, strategy walking deck) to incorporate stakeholder needs and ensure the business objectives are met.

• Defines and executes on landing and communication plans, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams (e.g., Engineering, Supply Chain, Construction, Project Controls, Center of Excellence) to ensure all program requirements are understood and can be met.Evangelizes complex programs to stakeholders, and partners to gain buy in. Leverages data and performance metrics to demonstrate the value of the program and show business impact. Adapts communication style and storytelling strategy according to audience and business needs.

• Contributes to a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

• Collects and evaluates success criteria and performance metrics and uses scorecards and dashboards to monitor programs and ensure all activities align with business and program objectives. Uses data analytics to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement

• OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications:

• Ability to excel in an ambiguous environment and effectively triage several competing priorities.

• cross-team collaboration, with proven ability to work across organizations and reporting boundaries to get things done.

• Excel and MS Office applications skills.

• Professional written and oral communication skills

Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $94,600 - $183,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $122,000 - $200,500 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until June 26, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .