Job Title Director, PMO Operations Job Description Summary This role reports to the Regional Executive Account Director and is responsible for all aspects of service delivery for this account relationship to include profitability, performance, growth, and client satisfaction. As the Senior Director of PMO, this role will develop and oversee the successful delivery of two key project management services for our client: Directly oversee the Program Management Office team that governs the processes to deliver projects at our client's corporate headquarters. Collaborate with our client to competitively bid projects with a budget value of over (>) $1M USD. This work is bid and awarded on a project-by-project basis to a roster of firms (including C&W) by our client's procurement team. The PMO team is responsible to define and apply C&W's project management policies, processes, methodology, and standards for the delivery of all projects. Job Description This position provides leadership and management across all aspects of the account including, but not limited to: 1. Service Delivery Standards Excellence 2. Client Experience & Relationship Management 3. Talent Management and Team Development 4. Financial Performance (including P&L, contract expansion / renewals etc.) 5. Expanding Share of Wallet 6. Account Risk Management Essential Job Duties: Manage the financial and contract performance outcome of one or more account teams Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives Establish and implement the overall vision, strategy and performance metrics to the applicable service lines Develop and maintain strong client relationships Implement and manage account governance process Provide disciplined contract management to meet superior delivery of all contract deliverables Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations Have a thorough understanding of the C&W platform and identify existing and new opportunities for enhancing service solutions and capabilities Oversee risk mitigation and dispute resolution for client and C&W Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc. Attract and maintain top talent and provide on-going mentoring to team for superior performance Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc. Responsible for revenue generation, account P&L management, profitability and overall financialperformance Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion Full-Lifecycle Project Leadership:Lead the teams responsible for the execution of projects from concept to completion, setting deadlines, assigning tasks, tracking progress, and ensuring successful delivery for both vendor and internal projects. Resource Management Mastermind:Proactively forecast resource needs to achieve objectives and manage resources effectively and efficiently. Team Builder and Mentor:Lead, mentor, and develop cross-functional project management teams, fostering a collaborative environment and a culture of continuous improvement. Project Management Process Guru:Advise and lead the development of the processes, tools and strategies to successfully manage project scope, timelines, and budgets. This includes identifying risks, developing risk mitigation strategies, and adjusting ensure project success. CW and Departmental Leadership Liaison:Drive project transparency