Program Manager Non Tech 2 BCforward is currently seeking a highly motivated Program Manager Non Tech 2 for an opportunity in Redmond WA Position Title: Program Manager Non Tech 2 Location: Redmond WA, Remote Anticipated Start Date: - ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: 6+ Months Contract Job Type: Contract and Remote (Anywhere in USA) Pay Range: $50/hr - $60/hr. Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Requirements: Top 3 Hard Skills Required + Years of Experience * Minimum 2 years' experience with MS Office. * N/A * N/A Job Responsibilities: * Customer Journey Mapping: * Develop detailed maps of the customer journey, identifying key touchpoints and interactions. * Analyze customer behaviors and experiences across various stages of the journey. * Data Analysis: * Collect and analyze quantitative and qualitative data to understand customer needs and pain points. * Use data to identify trends, patterns, and opportunities for improvement. * Stakeholder Collaboration: * Work closely with product, marketing, and customer support teams to align strategies and improve the customer experience. * Present findings and recommendations to stakeholders to drive decision-making. * Continuous Improvement: * Monitor and evaluate the effectiveness of customer journey initiatives. * Implement changes and enhancements based on feedback and performance metrics. * Customer Feedback: * Gather and analyze customer feedback through surveys, interviews, and other methods. * Use feedback to refine and optimize the customer journey. Qualifications: * Education: * Bachelor's degree in Marketing, Business, Data Analytics, or a related field. * Experience: * Proven experience in customer journey mapping, customer experience, or a related role. * Experience in the educational technology sector is a plus. * Skills: * Strong analytical skills with the ability to interpret complex data. * Excellent communication and presentation skills. * Proficiency in customer journey mapping tools and software. * Ability to work collaboratively with cross-functional teams. * Personal Attributes: * Detail-oriented with a strong focus on customer satisfaction. * Creative problem-solver with a proactive approach to improving processes. * Adaptable and open to feedback and continuous learning. Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear valu To view the full job description,