We are the Modern Work Skilling content team, and we’re looking for a creative Senior Technical Writer to join us. We create high-impact technical guidance that helps our customers get the most out of Microsoft 365 for their business scenarios. As a member of the team, you'll help people in all kinds of organizations understand, plan, set up, and manage the latest cloud services from Microsoft, focusing on Microsoft Teams Phone and Teams Premium. Your content creation and technical knowledge will help customers digitally transform their organization for hybrid work and unlock the value of AI in a secure and effective way to achieve more. You’ll work with a variety of stakeholders across organizations to define content strategy, investments and tradeoffs. You’ll analyze data to drive content improvements and work with internal stakeholders to keep content healthy and relevant. You’ll envision content experiences of the future by following the latest innovations in generative AI that will shape how customers around the globe get technical guidance and help.

You have a passion for creating content experiences that help people achieve more with technology. You are skilled at making the complex clear. You are naturally curious and excited about learning and implementing new technologies. You relish the opportunity to combine your writing skills, technical knowledge, and data insights to deliver content that helps our customers learn and adopt Microsoft as their communication and collaboration solution. You want to be part of a team that's defining the modern workplace. If you thrive in a fast-paced environment that highly values diversity and you have a growth mindset of continuously learning and adapting, we would love to hear from you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Responsibilities

• Manage a large content portfolio that covers highly technical products created by multiple teams.

• Study content analytics and customer feedback to inform your content strategy then work with stakeholders to drive that strategy.

• Collaborate with relevant stakeholders to educate customers (especially IT Pros and admins) about products through the creation and maintenance of accurate and complete technical guidance.

• Drive communication between content and stakeholder teams. Review writing contributions from stakeholders and vendors.

• Design and write strategic end-to-end guidance anchored in real-world customer scenarios.

• Envision and drive experiments to test out new ideas to create and deliver technical guidance.

Qualifications

Required Qualifications:

• 5+ years experience in writing, content design, information technology (IT)

• OR equivalent experience.

• Experience writing about complex software deployment and configuration scenarios for IT Pro and admin audiences

Preferred Qualifications:

• 6+ years experience in writing, content design, or information technology (IT)

• OR 4+ years of proven writing, content design, IT,

• OR Degree in Computer Science, Management Information Systems, English, Writing, Journalism, Communications or related field

• OR equivalent experience.

• 1+ year(s) project leadership/management experience.

• 5+ years experience in a related technical domain.

• Proven project management skills.

• Portfolio of writing samples for review.

• Familiarity with telephony concepts (PBX systems, PSTN connectivity, wired and wireless communications, emergency services, VoIP technology).

• Familiarity with networking and data communications concepts related to voice deployments and call quality.

• Familiarity with authoring tools, GitHub preferred.

Technical Writing IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 24, 2024.

#CSE

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .