BCforward is currently seeking a highly motivated Support Analyst 1 Professional Job for an opportunity at Redmond, WA 5 days a week onsite! Position Title: Support Analyst 1 Location: Redmond, WA 5 days a week onsite Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date. Expected Duration: Contract of 06+ Months (40 hours a week) and possibility of extension Job Type: Contract and Onsite Pay Range: $20 - $23/hr. on w2 Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.). Top Skills: * Years of Experience Required: 1-2 years of work-related experience * Degrees or certifications required: No specific degree required for the role * Minimum 1-2 years' experience with IT Service management skills related to handling ticket triage, priority and SLA in some kind of ticket management software (Zendesk, Jira, ServiceDesk etc.) * Minimum 1-2 years familiarity and proficient with computer hardware and related troubleshooting * Minimum 1-2 years' experience with Windows and software troubleshooting. I expect them to be very familiar within windows, how to troubleshoot, where to find services/tools and check/read logs Job Description: We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team working on the Halo franchise. If you are eager to strengthen your capabilities in a dynamic, fast-paced environment, this is the job for you! Responsibilities: * Desktop/server software/hardware set-up and troubleshooting * End-user support for proprietary tools * Works as a team member to assist with operations support * Keeping users informed of incident progress, notifying them of upcoming changes or planned outages, etc. * Complete assigned documentation tasks with new or updated known errors and workarounds * Responsible for asset management and inventory control Minimum Qualifications and Skills: * 1-2 years of work-related experience * Strong understanding of client products * Outstanding communication and customer service skills * Excellent problem resolution and analytical skills * Ability to learn quickly in fast-paced environment Pluses: * Strong understanding of desktop support * Experience with core IT infrastructure Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled To view the full job description,