Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are looking to hire a Technical Program Manager to join our team. The Azure CXP PRIMO organization within Azure CXP is responsible for building great products to enable Customer Success at scale, focusing on Customer Troubleshooting, Diagnostics, Workload Resiliency, Service Health Experiences, and Azure Advisor within the Azure Portal. We also build, manage, and operate critical systems required for Microsoft Cloud operations at scale, across Incident Management & Response, Quality, and Customer Engagement & Observability. We are an international, diverse team of engineers, product management, technical program management, and data science professionals. We are known for consistently innovating and creating new solutions, utilizing the latest in AI technologies to solve complex problems. As a team, we are empathetic to our customers' needs and driven by data to improve and grow the success of our programs.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

As Technical Program Manager you will be working closely with the CXP PRIMO Leadership Team responsible for driving strategic initiatives, optimizing operational efficiency, and facilitating the growth and success of our team, with shared visibility among stakeholder teams. This role presents a significant opportunity for strategic influence and operational innovation within a dynamic and growing environment, with a clear connection to improving the overall rhythm of business and customer satisfaction. If you have passion for operations, general execution, and possess excellent analytical and communication skills, this role is perfect for you.

• Inclusive Leadership: Foster an inclusive work environment where everyone is encouraged to bring their authentic selves. Promote continuous learning, knowledge sharing, and wellbeing within the team.

• Project Management: Lead planning and execution efforts, driving project schedules, tracking progress, and communicating updates to stakeholders and senior leadership.

• Strategic Planning: Partner with senior leadership to excel the strategic vision and goals of the CXP PRIMO team. Leverage your experience to develop recommendations and roadmaps that drive program success.

• Operational Efficiency: Identify and implement operational improvements and innovations, enhancing planning and efficiency. Develop and maintain metrics to measure performance and continuously identify areas for improvement.

• Cross-Functional Collaboration: Foster trusted partnerships with various teams and stakeholders to align plans. Act as a liaison between different teams to independently facilitate communication, resolve conflicts, and drive strategic alignment.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 2+ years experience in engineering, product/technical program management, data analysis, or product development

• OR equivalent experience.

• 1+ year(s) of experience managing cross-functional and/or cross-team projects.

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred/Additional Qualifications

• Bachelor's Degree AND 4+ years of experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

• 4+ years of experience managing cross-functional and/or cross-team projects.

• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 27, 2024

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .