Job Information
GE Healthcare Consulting Manager - Program Delivery & Customer Success in Remote, Arizona
Job Description Summary
The Consulting Manger - Program Delivery and Customer Success will be an integral part of the Outcomes Team and will facilitate all aspects of the assigned programs (Implementation through Customer Success) for large scale IDNs. This individual will work with every level of GE and the client organization to bring GE Healthcare’s Digital CMU Program to life– which will include end to end program management and post go live customer success. This individual will work deeply with internal stakeholders, vendor partners and clients to ensure results are delivered.
Job Description
Roles and Responsibilities
Program leader of GE Healthcare’s Digital Central Monitoring Unit Solution
Develop and implement executive level governance structure as a mechanism for program design changes and report out structure
Consult with clients to implement disruptive technology initiatives that range in scope and complexity from local, regionaland national centers of excellence
Own the post-sale deployment process from a program standpoint – from implementation efforts through to a fully functioning program
Drive the project strategy of the engagement as part of the delivery team
Develop and define the implementation approach based on the pre-sales work and ongoing delivery work
Leverage LCS’ portfolio technologies and partner companies to deliver on the Digital CMU strategy
Promote and engage in timely communication around performance to team members and engagement leaders
Ability to lead highly matrixed teams comprised of internal and external stakeholders
Partner with the GE Software Support Team to design and build best in class processes keeping within customer agreed SLAs for break/fix items
Manage Customer issues and drive resolution and process improvement
Review customer analytics and proactively identify areas of opportunity with process or software solutions
Design quarterly customer report out process detailing open issues, resolved issues, current metrics
Build a process for soliciting feedback from customers driving enhancement requests for our vendor partners
Collaborate with our vendor partners as a voice of the customer for overall improvements to software functionality, reporting, and other processes
Drive the post go live strategy enabling product adoption and continued appropriate use
Develop ROI and VOI model and present to key executives
Required Qualifications
Bachelor’s degree
5+ years of Customer Success/Client Services Leadership
5+ years of Project Management experience
Ability to work effectively across functions to deliver results and execute multiple commitments within the Global Environment
Ability to create a goal and lead a horizontal team to deliver on the objective
Multitasking abilities to drive critical issues simultaneously
Resourcefulness, commitment, interpersonal, communication and negotiation skills
Ability to work when Clinicians are practicing (beyond normal business hours)
Ability to travel 50% - 80% of the time
Ability to participate in creating innovative solutions and process improvement to support growth and scalability
Desired Characteristics
Advanced degree: MBA, MS, MHA, MPA, or other is desired
PMP certification
5+ years of Management/Consulting experience within the Healthcare Industry
Executive-level communication skills: written, interviewing, persuasion, and presentation
Experience in delivering complex solutions within a matrixed organization
Experience with process improvement methodologies (Six Sigma, Agile, TQM, etc.)
For U.S. based positions only, the pay range for this position is $122,400.00-$183,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
GE Healthcare
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