Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Experienced Benefits Call Center Representative

The Position will be Remote

Excellent benefits and team atmosphere

The pay rate during training 4 weeks is $17.76

Monday- Friday 8am- 4pm EST

About the Benefits Call Center Representative role:

Candidates will have the opportunity of working with a dynamic operations team and advancing their knowledge, experience, and career in benefits administration.

• A typical day consists of working as an operations associate who assists with administering tax savings accounts for BenefitWallet. Duties include but not limited to tracking their worked time in the system, working escalation cases, and performing reports and audits. Candidates will become proficient in utilizing a knowledge database, desktop procedures (SOPs), and multiple case management systems.

• This role involves learning multiple systems to address escalated client issues.

• Candidates must possess strong analytical skills, the ability think outside the box/communicate effectively, and be proficient with Microsoft Office Tools.

• Candidates will need to be ok with a federal background check .

• The initial training is about 1 month and the schedule is dependent on the timing of the background checks.

• There is an SCA Federal Employee Contract Fringe Adjustment paid out each pay period for working on one of our federal clients.

• This is a remote position with virtual training. Requirements We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have: • Previous experience working a caseload or working with retirement benefits. • Excellent communication skills. • MS Office proficiency, Word, and Excel intermediate level. • Great problem-solving skills. • Ability to effectively multi-task. • High school diploma, GED. • Ability to successfully complete a mandatory paid training program.

Below is what you’ll need to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

• Apply to the role and provide your basic profile information (2 minutes).

• Answer prescreening questions to be sure you meet the minimum requirements for the role (3 minutes).

• If you qualify for the role, a recruiter will reach out to discuss the opportunity!.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business needs, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $36,960- $55,440.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.