Position Title: Lead Product Manager Salary Range: $120,000 - $141,000 Department: Vibrant Technology Reports to: VP of Product Location: Remote Schedule: M-F, 9-5 ET

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Summary:

Vibrant Emotional Health is seeking an experienced and dynamic Lead Product Manager (Lead PM) to join our team. This player-coach role involves both individual contribution and leadership/management responsibilities, and the candidate should be comfortable and experienced in both. The ideal candidate will have a strong background in products that include crisis counselor workflow elements, has experience with Salesforce / CRM tools, Genesys / call center management tools, and has experience working closely with data and analytics teams. The Lead PM will have IC responsibilities and lead a small team of internal resources, driving product innovation and ensuring alignment with customer needs and business objectives. The Lead PM will be building products that support crisis center counselors, supervisors, and leadership with their operations, and should have a deep interest and passion for this space.

Duties/Responsibilities:

Product Leadership and Strategy:

• Develop and communicate the product vision, strategy, and roadmap in alignment with organizational goals.

• Prioritize product initiatives based on customer needs, data insights, and business impact.

• Conduct market research and competitive analysis to identify opportunities and guide product decisions.

Team Management and Development:

• Help build, lead, and mentor a small team of internal (associate) product managers and related operational roles, fostering a collaborative and high-performing team culture.

• Provide guidance and support to (associate) product managers and other roles, assisting in their professional development and growth.

• Conduct regular performance reviews and offer constructive feedback.

Customer and Data-Centric Approach:

• Advocate for a customer-centric approach, ensuring that product decisions are driven by customer needs, feedback, and usability testing.

• Leverage data and analytics to inform product decisions and measure success.

• Implement A/B testing and other data-driven methodologies to optimize product features and user experiences.

Cross-Functional Collaboration:

• Work closely with engineering, design, and data teams to ensure successful product development and launch.

• Facilitate communication and alignment between teams to ensure a cohesive and efficient product development process.

• Present product strategies, roadmaps, and performance updates to senior leadership and other stakeholders.

Product Development and Execution:

• Oversee the end-to-end product development process, from ideation to launch and beyond.

• Ensure that product initiatives are delivered on time, within scope, and within budget.

• Identify and mitigate risks, and troubleshoot issues that arise during the product development lifecycle.

Customer Focus and Feedback:

• Engage with customers to gather feedback and insights, using this information to drive product improvements and innovation.

• Build and maintain strong relationships with key customers and partners to enhance product adoption and success.

• Conduct user testing and usability studies to gather feedback and improve the user experience.

Required Skills/Abilities:

• Excellent leadership and team management skills, with the ability to inspire and motivate a team.

• Strong understanding of data analytics, A/B testing, and user experience (UX) testing methodologies.

• Exceptional written and oral communication skills, with the ability to articulate complex ideas clearly and persuasively.

• Proven ability to build strong relationships with cross-functional teams and external partners.

• Strategic thinker with a customer-centric mindset and a passion for improving emotional health.

• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

Required Qualifications:

• 6-8+ years of experience in product management, with at least 2 years in a leadership role managing product managers.

• Proven experience with products that in the call center / crisis center space.

• Experience working closely with engineering and data teams to deliver successful products.

• Strong portfolio demonstrating expertise in product strategy, data-driven decision making, and customer-centric product development.

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

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