Position Title: Senior Product Manager Salary Range: $113,000 - $130,000 Department: Vibrant Technology Reports to: VP of Product Location: Remote Schedule: M-F, 9-5 ET

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Summary:

Vibrant Emotional Health is seeking an experienced and innovative Senior Product Manager to join our team. The ideal candidate will have a strong background in consumer products, web experience, conversational UI, and data-driven decision making. This role requires a deep understanding of user research, A/B testing, and working closely with Operations to drive operational metrics. Additionally, the candidate must have deep consumer empathy for our help-seekers, understanding their needs in moments of crisis. Experience in the crisis call space is a plus. The Senior Product Manager will be responsible for leading product initiatives, ensuring alignment with business objectives, and delivering exceptional user experiences. We are looking for someone passionate about working for a nonprofit dedicated to improving mental health nationwide.

Duties/Responsibilities:

Product Strategy and Execution:

• Develop and communicate the product vision, strategy, and roadmap in alignment with organizational goals.

• Conduct market research and competitive analysis to identify opportunities and guide product decisions.

• Prioritize product initiatives based on customer needs, data insights, and business impact.

User Research and Data-Driven Decisions:

• Conduct user research to gather insights and inform product development.

• Leverage analytics to track key performance metrics and generate insights for product improvements.

• Implement A/B testing and other data-driven methodologies to optimize product features and user experiences.

Conversational UI, Consumer Products, and Web Experience:

• Design and develop conversational UI solutions that enhance user engagement and satisfaction.

• Ensure product designs align with user needs and business goals, delivering exceptional consumer and web experiences.

• Stay current with industry trends and best practices in conversational UI, consumer product design, and web development/design.

Operational Metrics and Collaboration:

• Work closely with Operations to define and track operational metrics that drive product success.

• Collaborate with cross-functional teams, including engineering, design, and marketing, to ensure successful product development and launch.

• Facilitate communication and alignment between teams to ensure a cohesive and efficient product development process.

Crisis Call Space Expertise:

• Utilize experience in the crisis call space to inform product development and improvements.

• Engage with stakeholders and users in the crisis call sector to gather feedback and insights.

• Develop solutions that address the unique challenges and needs of crisis call services.

Required Skills/Abilities:

• Excellent leadership and team collaboration skills, with the ability to inspire and motivate cross-functional teams.

• Strong understanding of data analytics, A/B testing, and user experience (UX) research methodologies.

• Exceptional written and oral communication skills, with the ability to articulate complex ideas clearly and persuasively.

• Proven ability to build strong relationships with cross-functional teams and external partners.

• Strategic thinker with a customer-centric mindset and a passion for improving emotional health.

• Strong project management skills, with the ability to manage multiple projects and priorities simultaneously.

• Ability to thrive in a fast-paced, dynamic environment and adapt to changing business needs.

Required Qualifications:

• 5+ years of experience in product management, with a focus on consumer products, web experience, and conversational UI.

• Proven experience with analytics, data-driven decision making, and user research.

• Strong understanding of A/B testing methodologies and best practices.

• Experience in the crisis call space is a major plus.

Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks’ vacation, plum benefits, etc. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.