Description

We are currently seeking a well-rounded leader to join Citizens as a Product Manager on the Core Banking Checking & Deposits team. This position will be responsible for driving product/segment strategy and using data driven analysis to ensure financial objectives are met. The role requires an individual with a strong combination of customer first mentality, strategic thinking, problem solving, and financial acumen with an analytical and data driven approach.

Examples of scope of responsibilities include:

• Manages Private Client and Private Bank pricing and feature roadmap including pricing strategies and campaigns go-to-market strategy. Development of Private Client pricing roadmap including the tools and features to drive towards relationships pricing

• Develops Business Cases to support prioritization of product-driven asks

• Performs daily, monthly analytical reviews that measure against benchmarks, targets and provides action-driven insights for product strategy

• Develops and informs the product strategy and roadmap

• Develop strong partnerships with key partners across the organization.

• Ongoing competitive analysis including key market trends, specific competitor product offer review, and overall opportunity assessments to drive recommendations for market opportunities on existing and new products.

• Strategic management of large and small initiatives aimed at improving the customer and/or colleague experience, with focus on the end-to-end interaction of a customer.

• Meet with senior leadership to report on results and trends and present go-forward strategies for continuous profitable product growth.

To be successful in this role the colleague must focus relentlessly on the customer experience, leverage strong communication skills to create alignment, gain buy-in, and translate that vision to viable execution plans and partner to deliver them with the goal of improving overall product performance and customer deepening. The colleague must be proactive in their approach, able to manage multiple priorities, and able to work well with internal departments to drive success. The individual is required to translate product and industry trends into actionable initiatives to support customer deepening and reduce friction in the customer experience at each step. They must be aware of compliance and regulatory requirements and always keep in line with risk expectations.

Qualifications

• 10+ years Financial Services, Private Bank or Wealth and/or FinTech experience

• Advanced Data Analytics experience required

• Advanced PowerPoint and Excel skills

• Analytical Thinking/Problem Solving

• Leadership of experience initiatives with ability to manage projects.

• Working collaboratively with team members across line of business and staff areas

• Creativity/Innovation

• Ability to design and author communications and management reports.

• Persistent follow-through in execution of key projects

• Demonstrated personal passion in the pursuit of better solutions for our customers.

• Exceptional communication skills with the ability to design and author communications.

• Pride of ownership of problems and solutions

• Excellent time management skills for effectiveness in fast-paced, dynamic environment

• Excellent end-to-end problem-solving skills and ability to prioritize issues and analysis.

• Strong interpersonal and influencing skills.

• Bachelor’s degree required.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: M-F 8-5

THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP.

Pay Transparency

The salary range for this position is $156,525-$260,875 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/25/2024