Compass Technology

Salary: $48,000 - $50,000 (commensurate with experience)

Who We Are

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations.

Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Compass Group is the leading foodservice management and support services company, with $26 billion in revenue in 2023.

In 2023, Compass Group was named one of Forbes’ America’s Best Large Employers along Springbuk’s Healthiest 100 Workplaces in America (since 2019).

Job Summary

* Working hours will be 11am and 8pm ET *

The Technical Support Specialist position is responsible for providing computing services and support to Compass Group corporate and field associates. They are the public face of the IT department and represents the user perspective in all technical operations and project activities.

The Technical Services Specialist works as a member of the User Support Services team and is charged to understand the goals/objectives of that team and how it supports those of the Organization.

ESSENTIAL JOB FUNCTIONS:

• Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.

• Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.

• Handle setup, configuration, and support of desktops, laptops, smartphones & tablet technologies.

• Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.

• Provide end user support for multiple Compass Group field applications and IT business tools.

• Troubleshoot and resolve application technical issues and provide minimal application training.

• Work with developers, IT department, and business team members to identify process and/or application improvements.

• Participate in system and unit testing to ensure functionality, accuracy, and quality of application.

• Assist in production high quality procedural, operations, and application documentation.

• Coordinate physical setup and configuration of PCs, printers and other peripherals.

• Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.

• Ensure compliance with support procedures related to timing, reporting and follow through.

• Work with 2nd level Systems & Technology Group support teams to ensure that incidents are escalated properly and completed.

• Assist with small-scale department projects involving rollouts, deployments, and upgrades.

• Perform other duties as required.

  Apply to Compass Group today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Req ID: 1353313

Compass Technology

Michelle Lombardozzi