As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

To learn more visit becu.org/careers.

PAY RANGE

The Target Pay Range for this position is $33.17-$40.53 hourly. The full Pay Range is $25.77-$47.93 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

IMPACT YOU’LL MAKE

As the ATM Operations Administrator at BECU, you will ensure the seamless operation of our ATM network, directly impacting the member experience. You’ll lead and support projects, monitor ATM performance, and resolve technical issues swiftly, ensuring our members have consistent and reliable access to their financial transactions. By coordinating between vendors, internal teams, and contractors, you will keep BECU’s ATM operations running smoothly, improving efficiency and reliability for both internal and external customers.

WHAT YOU’LL DO

• Monitor ATM Operations: Proactively monitor daily ATM performance and escalate service issues to maintain optimal ATM availability, ensuring quick resolution of any technical issues.

• Collaborate for Issue Resolution: Participate in daily team collaboration to ensure technical issues within BECU’s ATM network are identified and resolved efficiently.

• Maintain Operations System: Oversee the monitoring system for ATM operations, ensuring thorough daily and monthly checks, maintenance, backups, and testing are completed.

• Document Procedures: Ensure all operational procedures are documented clearly for staff and vendors, providing essential guidelines for daily operations.

• Provide Technical Support: Offer service and technical support to both internal and external customers, leveraging your knowledge of software packages used within the department.

• Manage ATM Projects: Coordinate and manage ATM-related projects that align with BECU’s ATM strategy, driving improvement and technological enhancements.

• Research and Resolve Outages: Assist in researching outages related to cash replenishment providers, helping accounting teams resolve issues effectively.

• Stay Informed on Trends: Maintain up-to-date knowledge of ATM hardware, software components, and industry trends, overseeing the testing and implementation of new technologies.

• Coordinate Vendor Support: Collaborate with contractors and vendors to oversee ATM installations, removals, relocations, and hardware/software issue resolution.

• Support Software Updates: Distribute, manage, and troubleshoot ATM software, including bug fixes, patches, and validations, ensuring smooth ATM operations.

• Provide Troubleshooting: Work with the ATM Operations Analyst team and NCR to troubleshoot software-related issues, providing logs and data for further analysis.

• Perform Additional Duties: Take on other duties as needed to support the department and enhance ATM operations.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN

• Technical Expertise: Enhance your knowledge and expertise in ATM hardware, software, and industry trends, becoming a key player in our technological landscape.

• Project Management Skills: Develop your skills in coordinating and managing ATM-related projects that drive operational improvements across the Credit Union.

• Collaborative Environment: Work alongside a supportive team that values your insights, encourages collaboration, and fosters continuous improvement.

• Comprehensive Benefits: Access a range of benefits designed to support your professional growth and personal well-being.

• Impactful Role: Play a critical role in ensuring reliable ATM operations, contributing directly to the satisfaction of BECU members and staff.

QUALIFICATIONS

Minimum Qualifications

• B.A. or B.S. in business or communications or equivalent work or educational experience required.

• Minimum of 1 years of experience in supporting and/or leading project implementation plus Minimum of 2 years in financial institution operations required.

• Demonstrated ability to plan, organize, schedule, and implement multiple technical and business-related projects simultaneously, ensuring timely and effective completion.

• Proven ability to communicate effectively, lead teams, negotiate with stakeholders, and manage projects to successful completion, ensuring alignment with organizational goals.

• Demonstrated ability to work both independently and as a team player, exercising discretion and sound judgment in decision-making processes.

• Required availability to participate in an on-call rotation and respond promptly to emergent issues that arise during non-business hours.

Desired Qualifications

• Strong conceptual thinking, organizational abilities, and proven analytical and problem-solving skills, with the capacity to address complex issues effectively.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be part of a collaborative and innovative team where your ideas and contributions don’t just fill a role but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust operational landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now. #BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.