Description

SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT).

Roles and Responsibilities:

• Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified speciality(ies).

• Responsible for the design of the DOT Service Management System (SMS) and supporting the SMS operations, to include engineers and the SMS development life cycle.

• Determine which integration method(s) will be used, integration directionality, and attributes.

• Participate in any data normalization required prior to being imported / inserted into ServiceNow.

• Participate in platform, process, and integration testing.

• Develop and maintain Discovery schedules, pattern usage and the role of other integrations.

• Fulfill role of Enterprise Integration Manager.

• Design, develop, configure, and customize ServiceNow applications and services.

• Deliver new functionality across applications.

• Manage and perform SMS development activities, supporting the entire development lifecycle.

• Apply SDLC and DevOps principles.

• Perform response and resolution for escalated SMS service requests and incidents.

• Assist the platform administrator with incident resolution.

• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

Qualifications

Qualifications and Education Requirements:

• 12+ years of relevant IT experience, including at least 6 in administration services for a major Service Management System (SMS), preferably ServiceNow.

• Bachelor’s degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).

• Extensive knowledge of ServiceNow Discovery and Integrations.

• Experience with the SNMP technologies that support Discovery Patterns.

• Experience with SOAP/REST-based API integrations.

• Current ServiceNow Certified System Administrator (CSA) Certification is required.

• Current ServiceNow Certified Implementation Specialist - Discovery (CIS-Disco) Certification is required.

• US Citizen or Green Card Holder.

• Ability to attain a Public Trust clearance.

Preferred Skills:

• 6+ years of direct experience in ServiceNow is preferred.

• One or more of the following current ServiceNow Micro Certifications is desirable: o MC - IntegrationHub o MC - Automated Test Framework

• One or more of the following current ServiceNow Certifications is desirable:

• Certified Implementation Specialist - IT Service Management (CIS-ITSM)

• Certified Implementation Specialist - Service Mapping (CIS-SM)

• Certified Implementation Specialist - Event Management (CIS-EM)

• Certified Implementation Specialist - Hardware Asset Management (CIS-HAM)

• Certified Implementation Specialist - Software Asset Management (CIS-SAM)

• Certified Application Specialist - Performance Analytics (CAS-PA)

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Target salary range: $160,001 - $200,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2410195

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability