Position Description

At a Glance

Legrand has an exciting opportunity for a RAR Technical QA to join the Legrand Team in Reno, NV. The FMA Tech Support Technician is part of our PAC Tech Support team, reporting to the local Tech Support Manager. This position supports the PAC Raritan and STI brand PDU in support of problem investigation and reworking products. The technician is responsible for the testing of our customer-returned product. This individual will support the customer-requested reworks as well. T he Support Technician will play a key support role in the process of making minor repairs to the returned product. This position ensures that all assigned duties are performed quickly, efficiently, and according to the established departmental and company policies, procedures, and goals.

What Will You Do?

Main Responsibilities:

• Follow procedures for rework, upgrading, and testing of products.

• Perform work in accordance with UL Standards

• Determine failure mode for all power-related product failures, clearly reporting and documenting failure symptoms to enable root cause determination.

• Transact material/product transactions in our SAP system.

• Repair returned product. Return repaired products to customers or restock/re-package/scrap products in accordance with established procedures.

• Troubleshoot and isolate physical and functional product defects by inspecting returned products.

• Identify and record product failures to identify possible failure trends.

• Perform failure analysis as needed.

• Record root cause of all diagnosed units in Salesforce.com and Agile.

• Report weekly on open/closed cases to ensure cases are closed in a timely manner.

• Develop and write processes for both internal and customer use.

• Read and understand wiring diagrams and layout drawings to assist in product failure review.

• Identify non-conforming parts or assemblies.

• Perform electronic assembly and repair per IPC standards.

• Provide updates, status, and completion information to Technical Support team via the problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

• Perform other duties as assigned.

  Technical / Professional Knowledge

• Effective oral and written communication skills with the ability to provide information across multiple groups in the Company including Engineering, Quality, Production and Sales.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Strong organizational and planning skills and the ability to work independently.

• Computer proficient with knowledge of Microsoft Office products (Word/Excel/Outlook).

• Familiarity of ISO 9000 standards and audit process.

• Ability to trouble-shoot electronics to component level, demonstrated through previous work experience

• Knowledge/experience of ESD Best Practices.

• Knowledge of soldering electrical components.

• Good written and verbal skills for communicating and documenting issues/testing results.

Qualifications

Required Skills

• Education:

• High School Diploma & College Technical Degree or equivalent combination of education and 5 years work experience.

• Experience:

• Demonstrated knowledge of AC power circuitry and electric components

• Demonstrated ability use of electronic equipment in basic troubleshooting.

• Ability to work well in a team environment as well as independently

• Familiar with PC/MS office

• Ability to lift 40 pounds of equipment

  Essential Job Functions

  Work environment is fast paced and priorities can shift quickly. All employees are expected to go outside their primary responsibilities when required, and multi-task job duties on a regular basis. While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Support Technician is expected to promote a positive attitude, demonstrate initiative, professionalism, personal awareness, integrity, and exercise confidentiality.

Company Info

About Legrand

Representing more than 150 years of innovation, Legrand is the global specialist in electrical and digital building infrastructures. Our purpose is improving lives by transforming the spaces where people live, work and meet with electrical and digital infrastructures and connected solutions that are simple, innovative and sustainable. Every day, over 39,000 Legrand employees work hard to enhance the buildings of tomorrow. Legrand is a global, publicly traded company listed on the Euronext ( Legrand SA EPA: LR ) with revenue of €7 billion, and products sold in 180 countries. For more information, visit www.legrandgroup.com/en

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 6,500 associates in 50 locations, working across six divisions/sector: Audio Visual, Building Controls Systems, Data Power and Controls, Electrical Wiring Systems, and Lighting. We hold a leading position in every North American market we serve and focus on exceeding our customers’ needs within the commercial, residential, and industrial industries. LNCA offers comprehensive medical, dental and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. LNCA is an employee-centered, growing company with tremendous opportunity. For more information, visit legrand.us

About Legrand’s Data Center Power and Control Division

The industry-leading brands of Approved Networks, Ortronics, Raritan, Server Technology, and Starline empower Legrand’s Data, Power & Control to produce innovative solutions for data centers, building networks, and facility infrastructures. Our division designs, manufactures, and markets world-class products for a more productive and sustainable future. The exceptional reliability of our technologies results from decades of proven performance and a dedication to research and development.

http://www.legrand.us

http://www.youtube.com/legrandna

http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer

LocationUS-NV-Reno

Positions 1

Experience (Years) 1

Category Manufacturing