Job Information
City of Reno, NV Senior Parking Enforcement Officer in Reno, Nevada
Senior Parking Enforcement Officer
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Class Title
Senior Parking Enforcement Officer
Class Code
3519
Salary
$62,940.80 - $88,587.20 Annually
Definition
Benefits
Classification Description Summary
Under general supervision, supervises, assigns, reviews, and participates in the work of staff responsiblefor the enforcement of City parking regulations and ordinances; and ensures work quality and adherenceto established policies and procedures; and performs the more technical and complex tasks relative toapplicable parking regulations and responding to public inquiries.
This is the lead level class in the Parking Enforcement Officer series. Positions at this level aredistinguished from the Parking Enforcement Officer by the level of responsibility assumed and thecomplexity of duties assigned. Employees perform the most difficult and responsible types of duties andexercises functional and technical lead supervision over lower level staff. Employees at this level arerequired to be fully trained in all procedures related to assigned area of responsibility.
Essential Functions
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/ormay be required to perform additional or different duties from those set forth below to address business needs andchanging business practices.
Plan, prioritize, supervise, review, direct, and participate in the work of staff responsible forenforcing City parking regulations and ordinances pertaining to time, bus, loading and fire zones,bike lanes, residential parking permits, abandoned vehicles, and handicapped parking; review, ona daily basis, service requests, tow orders, and issued citations; issue citations or notices ofviolation; appear before a hearing officer to defend contested citations as necessary.
Participate in the development of goals and objectives as well as policies and procedures; makerecommendations for changes and improvements to existing standards, policies, and procedures;participate in the implementation of approved policies and procedures; monitor work activities toensure compliance with established policies and procedures.
Monitor parking enforcement program performance; recommend and implement modifications tosystems and procedures.
Participate in the selection of parking enforcement staff; provide or coordinate staff training;work with employees to correct deficiencies; implement discipline procedures.
Monitor training and certification of employees throughout the Parking Enforcement division.
Patrol the City while monitoring a two-way radio and maintaining vigilance on the activity of allparking enforcement officers during a shift; perform all duties of a parking enforcement officerwhen necessary.
Receives, investigates, and responds to a variety of public inquiries and complaints regardingparking regulations and enforcement activities; provide assistance to the general public; provideassistance in road side emergency situations; follow-up and complete service requests generatedthrough Reno Direct, or upper management; complete follow-up information in the Q-Alertsystem.
Prepares reports, and maintains statistics on a variety of on-street parking related subjects; Assignpersonnel and assist in traffic and crowd control functions at various special events; interact withand provide assistance to various other public agencies in the performance of parkingenforcement assigned duties.
Assess and report any issues related to proper signage for parking enforcement to the appropriatedepartment; assess situations and coordinate with the Police Department, Code Enforcement, orClean and Safe to address public nuisances.
Make entries and inquiries into the computer system regarding vehicle registration, title checks,and abandoned vehicles.
Provide training to new employees and employees from other departments.
Perform related duties as required.
Minimum Qualifications
The following generally describes the knowledge and ability required to enter the job and/or be learned within ashort period of time in order to successfully perform the assigned duties.
Knowledge of:
Pertinent federal, state, and local laws, codes, and regulations including those related to parking.
Principles of supervision, training, and performance evaluation.
Parking enforcement principles, procedures, techniques, and equipment.
Basic principles and practices of municipal budget preparation and administration.Principles and practices of record keeping.
Office procedures, methods, and equipment including computers and applicable software applicationssuch as word processing, spreadsheets, and statistical databases.
Methods and techniques of dealing with the public.
Principles and practices of effective supervision.
Principles and techniques of effective public relations.Principles and procedures of record keeping including proper procedures for the maintenance ofactivity logs and reports.
Dispute resolution and hearing procedures.General office procedures, methods, and equipment.
Operational characteristics of light automotive vehicles.
Occupational hazards and standard safety practices.
Geography of the City, including the location and layout of streets.
Ability to:
Coordinate and direct the daily operations of the Parking Enforcement Division.Supervise, organize, and review the work of assigned staff.
Select, train, and evaluate staff.Recommend and implement goals, objectives, policies, and procedures for providing parkingenforcement services.
Understand and carry out enforcement duties relating to the Parking Code and other appropriate lawsand regulations.
Perform a variety of non-sworn law enforcement duties including those related to parking codeenforcement.Interpret and correctly, fairly, and impartially apply and enforce laws, ordinances, and departmental policies and procedures including those related to parking regulations.
Operate handheld ticket writer device including taking photos and printing citations.
Maintain a current knowledge of procedures related to areas of assignment.
Accurately complete appropriate forms and documents relevant to the work performed.
Respond to requests and inquiries from the general public; explain parking and other ordinances tomerchants and other members of the public.
Deal tactfully and courteously with the public and law enforcement personnel.
Maintain appropriate professional demeanor when dealing with irate members of the public.Understand and operate the NLETS system.
Safely and effectively operate light automotive vehicles.
Operate modern office equipment including computers and applicable software.
Analyze situations and adopt a course of action.Exercise sound judgment in emergency situations.
Work independently in the absence of supervision.
Work cooperatively with other departments, City officials, and outside agencies.
Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, orother agencies on sensitive issues in area of responsibility.
Develop solutions to information processing and operational problems.
Understand and follow oral and written instructions.
Type and enter data at a speed necessary for successful job performance.
Work in a team based environment to achieve common goals.
Coordinate multiple projects and complex tasks simultaneously.
Meet the physical requirements to safely and effectively perform the assigned duties.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines -
Any combination of education and experience that would likelyprovide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilitieswould be:
Education/Training:
Equivalent to the completion of the twelfth grade.
Experience:
Two years of increasingly responsible experience in on-street parking involving publiccontact and some lead supervision over parking enforcement personnel.
License or Certificate:
Possession of an appropriate, valid driver’s license.
Possession of or ability to obtain within six months of appointment, valid NLETScertification.
Supplemental Information
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential job functions.
Environment:
Work is performed primarily in a field environment; travel to different sites; exposureto inclement weather conditions, noise, dust, fumes, and gases; exposure to irate and abusiveindividuals; exposure to mechanical hazards and to hazardous traffic conditions; work and/or walk onvarious types of surfaces including slippery or uneven surfaces and rough terrain.
Physical:
Primary functions require sufficient physical ability and mobility to work in a field setting;to walk or sit for prolonged periods of time; to lift, carry, push, and/or pull light to moderate amountsof weight; to operate office equipment requiring repetitive hand movement and fine coordinationincluding use of a computer keyboard; to operate assigned equipment and vehicle; and to verbally communicate to exchange information.
Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.
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