Utility Billing Manager

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Class Title

Utility Billing Manager

Class Code

5218

Salary

$97,552.00 - $124,488.00 Annually

• Definition

• Benefits

Classification Description Summary

SUMMARY: The Accounting Manager oversees, directs, manages, and coordinates the activities and operations of the Utilities Division within the Finance Department including accounting, billing, rates, audits, and customer relations; coordinates assigned activities with other divisions, departments, and outside agencies; and provides highly responsible and complex administrative support to the Director of Finance.

Distinguishing Characteristics: The Utility Billing Manager is responsible for the management of assigned areas. Incumbents at this level independently perform difficult and complex duties.

Essential Functions

ESSENTIAL FUNCTIONS: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Manages, coordinates, and reviews the work of assigned staff; assigns work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.

Manages entry of utility account billing data into computer system; inputs data pertaining to new customers, service charges; audits changes to accounts, data errors, and financial adjustments, or other data; verifies accuracy of information entered.

Coaches, trains, and motivates staff; coordinates and/or provides staff training; manages the employment and hiring process and employee relations for assigned area; manages the workflow and prioritization of assigned projects and takes appropriate corrective action when necessary; provides advice and counsel to staff; develops or assists with developmental work plans for staff; and makes recommendations and/or implements corrective actions, discipline and termination procedures as appropriate/necessary or as directed.

Manages and participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures.

Represents the program by participating on committees and community organizations; Communicates with manager, employees, city departments, outside agencies, customers, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Provides operational leadership to assure standards are met for productivity, efficiency, continuous quality improvement, customer satisfaction and teamwork; performs work within scope of authority and training, and in compliance with policies and quality standards; monitors assigned operations and assures compliance with federal, state, and local regulations and policies; interprets policies and procedures and assures the consistent application of rules and regulations; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; and incorporates new developments as appropriate and assigned.

Manages utility bills; calculates utilization/consumption data; manages and assists with utility bill generation, breakdown, separation, sorting, and mailing; compiles and/or monitors various administrative and/or statistical data pertaining to departmental operations; performs research as needed; makes applicable calculations; analyzes trends; prepares or generates reports; maintains records.

Manages the preparation and administration of the assigned program budget; submits budget recommendations; monitors expenditures and identifies needs; reviews and approves reports, purchases, and payments according to established policies and practices; and makes recommendations and forecasts for future for staffing, equipment, materials, and supplies.

Assumes management responsibility for assigned services and activities of assigned area; Receives various forms, reports, correspondence, audits, work orders, logs, journals, invoices, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.

Prepares or completes various forms, reports, correspondence, adjustments, performance appraisals, purchase requests, schedules, logs, or other documents; copies and distributes reports, forms, correspondence, and other materials; maintains file system of departmental records.

Oversees work activities to ensure safe work practices, work quality and accuracy; ensures compliance to applicable rules, policies and procedures; identifies and resolves staff deficiencies.

Responds and resolves difficult and sensitive customer inquires; performs customer service functions for residential and commercial customers; provides assistance and information related to utility services, accounts, billing and rates; examines bills to answer customer's questions pertaining to estimated billing, high billing, budget billing, user fees; research discrepancies and problems; initiates problem resolution; responds to routine questions, complaints or requests for service; makes necessary changes as required.

Researches and recommends improvements in billing technologies; provides technical assistance and keeps current on new technologies in the area of utility billing; represents the utility billing department in a variety of City meetings.

Supervises staff; plans, directs, coordinates, and reviews assigned activities and operations of programs; assigns work activities, projects, and programs; reviews and evaluates work products, methods, and procedures; meets with staff to identify and resolve problems; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved.

Performs other duties as required.

Minimum Qualifications

MINIMUM QUALIFICATIONS:

Combination of education and experience that is equivalent to the following minimum qualifications are acceptable.

Education and Experience:

An Associate’s degree from an accredited college or university with major course work in public administration, business administration, accounting, finance, or a closely related field; four (4) years of finance administration experience including one (1) year of administrative or supervisory responsibility.

Required Licenses or Certifications:

• Must possess a valid driver's license or otherwise demonstrate the ability to independently get to and from multiple work locations as required.

COMPETENCIES

These are reflective of the KSAs an individual would possess at the full-functioning level.

Knowledge of:

• Operational characteristics, services, and activities of a municipal financial billing program.

• Principles and practices of program development and administration.

• Principles and practices of public agency financial management including general and governmental accounting, budgeting, auditing, and reporting functions as well as Generally Accepted Accounting Principles (GAAP) and Generally Accepted Auditing Standards (GAAS).

• Principles and practices of automated financial systems.

• Principles and practices of revenue collection and monitoring.

• Methods and techniques of fund investing and debt administration.

• Laws, codes and regulations applicable to contract agreements.

• Principles and practices of accounting and auditing.

• Office procedures, methods, and equipment including computers.

• Principles and procedures of record keeping.

• Principles and practices of billing.

• Pertinent federal, state, and local codes, laws, and regulations.

• Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

• Principles, trends, methods, and techniques used in customer service.

• Organization and operation of the City, assigned program, and outside agencies as necessary to responsibilities.

• English usage, spelling, grammar, and punctuation.

Ability to:

• Oversee and participate in the management of a comprehensive municipal financial billing program.

• Select, supervise, train, and evaluate staff and oversee, direct, and coordinate their work.

• Participate in the development and administration of division goals, objectives, and procedures.

• Manage the City's external auditing functions.

• Participate in a variety of special projects and fiscal analyses.

• Examine and verify financial documents, reports, and transactions.

• Maintain and prepare a variety of budgets, financial statements, reports, and analyses.

• Prepare clear and concise administrative and financial reports.

• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

• Research, analyze, and evaluate new service delivery methods and techniques.

• Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.

• Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.

• Work cooperatively with other departments, City officials, and outside agencies.

• Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in the area of responsibility.

• Understand oral and written communication.

• Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.

Supplemental Information

Physical Demands and Working Environment:

• Work is performed primarily in a standard office setting.

• Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs.

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