Employment Type:

Full time

Shift:

Day Shift

Description:

New Patient Coordinator – Call Center – Rensselaer, NY - Full time

If you are looking for a position as Registration Associate in the New Patient Coordination role, in a busy Call Center in Rensselaer, full-time, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. This position is located at 295 Valley View Blvd Rensselaer, NY.

Position Highlights:

• Quality of Life: Where career opportunities and quality of life converge

• Advancement: Strong orientation program, generous tuition allowance and career development

• Work/Life: Monday – Friday Office Hours

What you will do:

The New Patient Coordinator is dedicated resource to support new patient appointment access.

• Process new patient appointment requests for Primary Care Practices (IM/FM)

• Point of contact for post-hospital/ED discharge appointment requests for patients with no PCP

• Manage internal patients’ transitions resulting from PCP departure from practice

• Facilitate internal transfer for patients who are “aging out” from our Pediatric division

• Appointment confirmation calls

• EPIC scheduling work queues & waitlist

• Good Faith Estimates

• Medical Record Requests

• New patient appointment conformation calls

What you will need:

• Strong leadership skills required

• Associate’s degree preferred, High School Diploma/Equivalent Required

• Demonstrated proficiency with Microsoft Office product and other computer applications

• Demonstrated experience with delivering successful customer service

• Demonstrated experience with handling multiple priorities in a deadline driven environment.

• Managing difficult customers respectfully and without confrontation

• Previous medical office experience preferred

• Ability to lift 25 lbs.

Pay Range : $17.50 - $21.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran