Description

Senior Project Operations Specialist - Victim Services Programs

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference . Diversity & Inclusion (https://www.icf.com/company/about/diversity-inclusion) , is simply who we are and what we do.

ICF seeks a SENIOR PROJECT OPERATIONS SPECIALIST with an interest in working on projects related to victim services, criminal justice, and community development. The Senior Project Operations Specialist will serve as the task lead for a project call center and provide project operations support including consultant management, meeting and webinar support services, as well as support teams in providing quality work to our clients at the Department of Justice and Health and Human Services, among others in support of victim service providers and lived experience experts across the country.

Key Responsibilities:

• Managing client Call Centers to include scheduling, monitoring, responding to, and triaging incoming calls from the field (this includes phone and e-mail requests)

• Reviewing and tracking consultant applications, assignments, agreements, and payments across the contract

• Data collection and data entry for project reports and tracking systems

• Assisting with project quality control through activities such as proofing, records keeping, and ensuring compliance with project SOPs

• Providing technical support for delivery of webinars and virtual events using various platforms

• Supporting special initiatives

• Performing other related duties as assigned

The work will require collaboration with a variety of client and project points of contact. The candidate must be organized and capable of managing time effectively, plan and carry out concurrent activities, and must display decisiveness, diplomacy and sound judgment in addressing callers needs on call center. The candidate must be able to multi-task, and display sensitivity to the confidential nature of federal client work and of the communications between ICF and clients.

This position is a REMOTE/HYBRID role with the ability to work between home and Reston, VA office location.

This position requires obtaining a Public Trust Clearance PRIOR to start date.

Basic Qualifications:

• Bachelor's degree from an accredited institution

• Minimum of 5 years experience in project operational support.

• US citizenship required by federal government contract.

• This position requires a Public Trust security clearance. Applicants will be subject to government security investigation to obtain clearance prior to the start date.

Additional Skills We Expect You To Have:

• Ability to create and manage timelines, and collaborate with other teams to complete a project deliverable

• Proficiency with MS Office Applications: Word, PowerPoint, Outlook, Excel

• Strong proofreading skills with careful attention to detail

• Strong writing and notetaking skills, and in compiling meeting notes

Prefer red Skills:

• Knowledge of the general nature of the criminal justice, victim services, and victims’ rights field

• Prior experience supporting federal contracts and federal government programs is highly desired

• Experience providing customer service and answering phones

Professional Skills You Will Use :

• Ability to communicate well, both orally and in writing, demonstrated highly professional demeanor

• Excellent verbal and interpersonal skills

• Ability to work with various levels of internal staff, as well as clients, grantees, and vendors as needed

• Ability to work autonomously and multi-task in a fast-paced environment

• Ability to create and manage timelines and collaborate with the team to complete a project deliverable

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process (http://careers.icf.com/us/en/accommodations) .

Read more about workplace discrimination rights , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$65,820.00 - $111,894.00

Reston, VA (VA30)