About Fujitsu Network Communications, Inc.

Join us, Fujitsu wants innovators like you! Fujitsu Network Communications, Inc. is part of the global Fujitsu group of technology companies. We’re bringing the power of Digital Transformation (DX) to the network operators, communications service providers, and internet content providers that keep the world connected. We combine 30-plus years of expertise in multivendor network technology with customer service excellence and best-in-class network hardware, software, and services as we design, build, operate, and maintain the critical infrastructure for wireless and wireline communications. The Fujitsu group is committed to doing the right thing, as well as to supporting the communities where we do business. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at Fujitsu looks like at https://www.linkedin.com/company/fujitsu/life/americas/ . For more information, please visit http://us.fujitsu.com/telecom .

Req ID:16017

Radio Product Support Engineer

Job Description:

We are seeking a highly skilled Radio Product Support Engineer with expertise in wireless mobile networks, particularly 3GPP LTE 4G and 5G standards. The ideal candidate will have extensive knowledge of Radio Access Network (RAN) components, including Radio Units (RU) and Centralized Units (CU)/Distributed Units (DU).

Responsibilities:

• Provide technical support for radio products, including troubleshooting and issue resolution for RAN equipment.

• Conduct test and validation of wireless protocols for RAN equipment using both commercial and prototype User Equipment (UEs).

• Utilize a variety of tools and devices for testing and validation purposes.

• Demonstrate a system-level understanding and working knowledge of 4G/5G technologies.

• Stay updated on the latest advancements in science and technology, including AI, networking, cloud computing, surveillance, virtualization, electronics circuits, and defense industry developments.

• Develop and maintain an in-depth understanding of mobile networks, with a strong emphasis on 3GPP LTE 4G and 5G standards.

• Set up and maintain lab for software and hardware verification and validation, ensuring all necessary equipment and tools are available and functioning properly.

• Assist with the installation and turn-up of products/solutions in the lab environment, working closely with engineers to ensure proper setup and configuration.

• Develop comprehensive test plans and test cases based on product requirements and design specifications.

• Review system and product documentation, including user manuals, technical specifications, release notes, and other related documents.

• Serve as the highest level of technical support escalation, handling complex issues and providing timely resolutions to customers

• Provide technical support to customers experiencing issues with our wireless product solutions, including hardware, software, and network-related problems.

• Conduct system analysis on various network technologies, including LTE, LTE-Advanced, 3GPP NR (5G), and O-RAN (Open Radio Access Network)

Qualifications:

• Bachelor's degree in Electrical Engineering, Telecommunications, or related field. Master's degree preferred.

• 10+ years of progressive experience in the telecommunications industry, with a focus on wireless network design, deployment, optimization, and troubleshooting

• Extensive experience working with 3GPP LTE 4G and 5G standards, with a deep understanding of technical specifications and regulatory requirements.

• Extensive experience working with O-RAN fronthaul architecture and functional splits, with a focus on 7.2 CAT-A and 7.2 CAT-B configurations.

• Proficiency in the call-flow process, including understanding call establishment and teardown procedures.

• Proven track record of successful collaboration with service providers and engineering teams on Small Cell, LTE, and 5G NR projects.

• Ability to analyze system logs, Key Performance Indicators (KPIs), statistics, and performance issues to identify root causes and recommend solutions.

• Strong understanding of RAN components and interfaces (RU, CU/DU, FH & F1).

• Experience in test and validation of wireless protocols.

• Proficiency in using various tools and devices for testing purposes

• Ability to comprehend system-level concepts and apply them to practical scenarios.

• Familiarity with a wide range of science and technology domains.

• Strong communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.

• Excellent problem-solving and troubleshooting skills.

If you possess the required qualifications and are passionate about contributing to the advancement of wireless technology, we encourage you to apply for this exciting opportunity.

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. ​ It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $100,890.30 to $144,129.00 USD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, 401K, and other benefits.​

At Fujitsu, one of our corporate principles is "We respect human rights." This principle underpins our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.

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