Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

The Account Manager will be responsible for managing a book of business in the Virginia, Maryland and Washington D.C. markets, all with the goal of achieving customer satisfaction, revenue, membership, and earnings objectives. As an Account Manager you will build and maintain strong external and internal relationships as a key part of the team that is responsible for the ongoing serving and day to day administration of marquee clients within the Public and Labor segment.

Key Responsibilities:

• Executes tactical components of the account team’s business plan for each customer.

• Responsible for managing (Relationship Management) of daily (service) Plan Sponsor/Producer Concerns.

• Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development.

• Attends in-person client meetings, including Open Enrollment sessions, annual review discussions and ad hoc meetings as needed, all within the scope of maintaining and growing our membership within your book of business.

• Offers creative product and service solutions to address client's evolving needs.

• Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy. Supports the AE in the development and execution of the annual business plan and account strategy. Consult with internal and external stakeholders to develop innovative ways to retain BOB, provide viable renewal options, including negotiating pricing strategies.

• Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.

• Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including performance guarantees.

• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.

• Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)

• Coordinates service work/resolution of service issues using appropriate team members and matrix partners including communication and documentation.

• Provide support on opportunities for new products and services.

Required Qualifications

• Client relationship experience supporting the Healthcare Industry

• Must be able to attend onsite client and in office meetings

• Must reside in Virginia, Washington D.C. or Maryland

• Active Health & Life Insurance license or must obtain within 90 days of hire

• Able to travel up to 30% of time.

Preferred Qualifications

• Previous Account Management experience with a Health plan carrier

• 5 plus years client relationship experience

• Industry knowledge of employee benefits and/or health insurance

• Monitoring and report management experience

Education

Bachelor's degree or HS diploma plus relevant work experience

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 02/28/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.