West Creek 2 (12072), United States of America, Richmond, Virginia

Associate, Process Management - Card Data (Hybrid)

Execute processes related to Data Management Compliance in support of the Card community of Performing Data Stewards. Validate execution accuracy by analyzing data. Monitor and maintain processes to ensure they are followed correctly and help to resolve issues or escalate when necessary. Maintain and update process documents. Collect and analyze data and measure effectiveness of existing business processes. Communicate updates with internal customers on new and existing processes and provide internal customer support as needed.

General Responsibilities:

• Perform bulk metadata registration updates.

• Process data retention metadata and ownership role changes.

• Facilitate Data Provisioning Agreement(DPA) renewals and/or updates.

• Assist with Data Quality rule implementation (per requirements/ guidance from PDS).

• Provide 1st level Data Quality monitoring, prompting Decisions/Action as appropriate.

• Raise & manage tickets submitted to enterprise tool teams to resolve impediments.

• Monitor processes to ensure followed correctly; correct issues or escalate with manager if controls are not working as planned.

• Draft process maps, procedures, or other artifacts and may maintain/update documentation for new and existing processes.

• Perform research to assist in process effectiveness and risk mitigation efforts.

• Draft, test, and revise work instructions, gain relevant approvals, and ensure regular reviews take place.

• Collect, analyze and measure data on domain specific control gaps and effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; may make improvements to processes.

• Research best practices.

• Collaborate with teammates on larger initiatives; may participate on cross-functional project teams and provide input for process improvement initiatives.

• May develop project plans to execute process development and/or re-engineering.

• Communicate updates with internal customers on new or existing processes; may include communications at the executive level; may provide customer service or training to users on process updates or rollouts; may deliver presentations.

• May perform the process or parts of the process as needed.

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 1 year of experience in Process Management, Relationship Management, Data Management or Risk Management

• At least 1 year of experience with Microsoft Office or G Suite

Preferred Qualifications:

• Bachelor’s Degree or military experience

• 2+ years of experience in Process Management, Relationship Management, Data Management or Risk Management

• PMP, Lean, Agile or Six Sigma certification

• Strong communication, problem solving and collaboration skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).