West Creek 1 (12071), United States of America, Richmond, Virginia

Associate, Project Management - Partnerships Marketing Operations (Hybrid)

The Partnerships Project Manager sits within the Customer Communications Delivery Operations Team. This role serves as the project lead to both delivery execution teams and Intent Owners across Marketing, Operations, Business and Vertical teams within Card Partnerships at Capital One. The PM is responsible for the successful end-to-end delivery of small to large-scale Marketing Operations projects such as Creative development, Direct Mail, Digital Messaging (email, sms, etc.), owned-channel web placements and audience segmentation. The PM supports Marketing Initiatives such as quarterly and annual roadmap planning, as well as providing support for various change management initiatives.

Responsibilities:

• Manage the project lifecycle (intake, scoping, planning, delivery) and restraints of stakeholders to develop realistic project plans/schedules

• Drive cross-functional projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate and / or escalate as needed

• Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation

• Facilitate and lead regular meetings with stakeholder and project teams

• Build and maintain project management tools including progress documentation, status, timelines, requirements, risks, decisions and meeting minutes

• Approach projects with a strategic lens while managing the tactical details in the day-to-day

• Navigate and develop clarity from ambiguous direction

• Manage capacity planning and prioritization routines

• Collaborate closely with project team to ensure on-time and error-free delivery of commitments

• Support organization change management activities and communications. Apply various change management methodologies and demonstrate excellent change management skills

• Identify ways to improve and streamline processes to drive efficiencies.

• Strong multi-tasking, organizational skills and ability to work independently in a fast-paced environment

• Proven ability to keep work moving; an effective problem solver & can influence others

• Demonstrate flexibility and the agility to adapt to changing priorities

• Extremely detail oriented and organized

• Self-motivated and deadline-driven across multiple, simultaneous projects

• Demonstrate project management skills and the ability to quickly put structure in place to manage the work

• Strong communication and collaboration skills which are essential for interacting and communicating with stakeholders across all levels to manage, inform, and influence outcomes

Basic Qualifications:

• Bachelor's Degree or Military experience

• At least 1 year of Project Management or Process Management experience

Preferred Qualifications

• 2+ years of exerience in Account Management

• 1+ year of experience with G suite applications

• 1 year+ of experience with Adobe Workfront

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Illinois (Hybrid On-Site): $78,500 - $89,600 for Project Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).