Description We are offering a long term contract employment opportunity for a Desktop Support Analyst in the Real Estate & Property industry, based in Richmond, Virginia. The role entails providing hands-on technical support at the desktop level, including software and hardware incident resolution, system configuration, and preventative maintenance.

Responsibilities:

• Diagnose and resolve software and hardware incidents across a range of applications and operating systems.

• Perform hands-on fixes at the desktop level, including software installation and upgrades, hardware installation, and system configuration.

• Conduct preventative maintenance, including the checking and cleaning of workstations, printers, IP Phones, and peripherals.

• Utilize remote support tools to assist users with problems and to remotely update software.

• Install and configure new IT equipment such as laptops, printers, and IP phones.

• Conduct post-resolution follow-ups to help requests.

• Perform troubleshooting and repairs for conference rooms phones, projectors, sound, cables, and wall plates.

• If unable to correct a processing error or failure, provide proper notification to the appropriate IT staff member responsible for addressing this particular problem and its resolution.

• Assist business clients with applications, connectivity, training, and problem-solving.

• Display knowledge of computer and/or network security systems, applications, procedures, and techniques. Requirements • Minimum of 3 years of experience as a Desktop Support Analyst or in a similar role in the Real Estate & Property industry

• Proficiency in Cisco Technologies

• Familiarity with Citrix Technologies

• Strong knowledge of Computer Hardware

• Experience in working with Database

• Proficient in Dell Technologies

• Extensive experience with Active Directory

• Ability to work with Apple Devices

• Knowledge of Backup Technologies

• Experience in Configuration Management

• Proficient in VPN Technologies

• Ability to troubleshoot and resolve technical issues

• Excellent communication and customer service skills

• Strong problem-solving and analytical skills

• Ability to work independently and as part of a team

• Bachelor's degree in Computer Science, Information Technology, or related field is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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