At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.

Guest Services Coordinator - PRN All Shifts

Primary Function/General Purpose of Position

The Guest Service Coordinator (GSC) will manage house operations and guest relationship during his/her shifts. The GSC is the primary interface with guests, volunteers, general community and St. Mary’s Hospital staff while on duty.

Employment Qualifications

• High school diploma required. Bachelor’s degree preferred.

• Experience or interest in hospitality management or human services field

• Interpersonal skills to effectively communicate with people of varying backgrounds.

• Ability to meet people easily and relate to them in an open, compassionate manner.

• Ability to work independently with minimal supervision

• Ability to use personal computers and related software applications

• Ability to analyze and interpret guest needs and offer appropriate solutions

• Ability to make evaluative judgments

• Ability to develop and maintain recordkeeping systems and procedures

Essential Job Functions

• Maintains current knowledge of the history, mission and goals of Bon Secours and the Evelyn D. Reinhart Guest House.

• Serves as internal and external liaison and provides problem resolution for guest services issues.

• Analyzes and interprets guest needs, and makes recommendations to the house supervisor/manager for new or modified programs and services.

• Coordinates programs and activities as directed, which will include soliciting community support to orchestrate these programs and activities, coordination with donors providing support to the house, stewardship, and strong written and oral communication with community donors.

• Monitors and maintains a safe, clean facility -- both inside and out. Makes recommendations to the House Supervisor/Manager for needed repairs.

• Assists in the training, coordination and supervision of volunteers.

• Processes reservations and referral as required for incoming guests.

• Check families in and check out of the facility to include explanation and clarification of policies and procedures and orientation tours.

• Assist families with hotel reservations when overbooked.

• Collaborate with care managers, nurses, hospitalists, physicians, patient advocates and pastoral care to address family needs, issues and concerns.

• Assure timely communication with guests regarding changes in schedules and/or activities.

• Prepare a brief report of activities during coverage to allow seamless service to guests and transfer of information between shifts.

• Ensure facility common areas are neat and orderly and complete additional housekeeping services as directed.

• Serve as an ambassador for the Evelyn D. Reinhart Guest House by maintaining a professional and knowledgeable demeanor for families, volunteers, and groups.

• Maintains professional and caring relationship with families, community, and hospitals.

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan when eligible

Paid time off

Educational Assistance

And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com