The Inside Sales Account Manager 1 (ISAM-1) is aligned with an Account Team with high revenue and margin expectations. The ISAM-1 coordinates with team members on all team activities. ISAM-1’s will focus on business system proficiency, learning the fundamental activities and workflows required to move opportunities through our sales cycle, introductions to internal and external resources, and learning about the IT industry, the specific market they support and the customers in that market. As the ISAM-1 progresses, they may be a point of contact for the customer on some opportunities. At the Team Lead’s discretion, the ISAM-1 may be responsible for managing communication with the customer, Red River internal and external resources. ISAM-1s may be teamed with an ISAM 2 or ISAM-3 to cover multiple Account Teams or a top producing individual team.

Primary Position Tasks

• Manage and maintain customer activity in RADAR (CRM application)

• Proactively engaged in all available IT sales training forums and actively pursuing internal and external opportunities to gain experience in the industry.

• Supports a dedicated customer account list aligned with an Account Team.

• Trained in the use of all required Red River business applications

• Trained in all Contract and Compliance protocols

• Trained in the application of Red River sales procedures and protocols such as how to read a RFQ, identify the end user and communicate with the corresponding Account Team and internal resources.

• Trained in the protocols established for communication with Red River resources such as the Pre-Sales Engineering team, Support Services team, Managed Services team, Capture team, Supply Chain and Professional Services team.

• Trained in the use of customer, Partner, and OEM resources.

• Sufficient phone skills, using learned active listening skills, use of open and closed questions, courteous and conscientious communication, and technically literate language.

• Sufficient writing skills, demonstrated by the correct use of grammar, professional communication style and technically literate language to support successful e-mail introductions to customers, vendors, and OEM counterparts.

• The ability to present (ppt. or other similar presentation format) Red River’s capabilities.

• The ability to effectively present Red River’s core capabilities via phone or e-mail communication.

• The ability to work effectively with or without dedicated management supervision.

• Quote activity will primarily originate from Red River RFQs and as directed by Account Executive.

Knowledge, Skills and Abilities required for ISAM-1

• 1-3 years of experience in the IT industry, or comparable professional environment

• Entry level certifications in OEM training programs.

• With training, must be able to manage the entire quote process originating from a customer or RFQ.

• Ability to work independently and to make informed decisions without direct supervision.

• With training, the ability to interpret information from various sources to make strategic decisions regarding product sourcing, product configurations and basic competitive pricing analysis.

• Professional written and verbal communication skills

• A commitment to developing advanced organizational skills

• Ability to multi-task and maintain accuracy under a heavy workload

• Excellent interpersonal skills with ability to work well on a team

• Commitment to on-going learning

• Working knowledge of Microsoft Office and the ability to use collaboration tools, such as Microsoft Teams and Red River’s CRM Application

Essential Elements:

This position is an office position that requires remaining in a stationary position for multiple hours throughout the workday.

This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2023/12/Benefits-At-a-Glance-2024-1.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

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Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?

• We work with purpose, looking to disrupt the status quo in meaningful ways.

• We act with integrity, showing respect for all and demonstrating our commitment to ethics

• We value collaboration and work as a team to accomplish goals

• We elevate creativity, and support curiosity to re-imagine the use of technology

• We have a strong work ethic, and seek continuous improvement in all we do

• We embrace philanthropy, working together to drive positive change and lasting impact within communities around us

Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").

https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdf

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