West Creek 5 (12075), United States of America, Richmond, Virginia

Manager, Project Management

The Team

The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.

We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card.

We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.

Our Strategic Delivery team within the BC&P Command Center is looking for a dynamic Manager of Project Management. This team leads the delivery for some of BC&P’s highest priority initiatives. In this exciting role, you will work closely with internal and external stakeholders to deliver and amplify BC&P’s most impactful work, solve complex

problems from our distinct vantage point, all while balancing strategy and tactics. Our project work runs the gamut, some examples are: launching new products, leading updates to existing products and features, or leading foundational initiatives that enable growth.

The Role

As a Manager of Project Management in BC&P Strategic Delivery, you will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will lead important and exciting projects from day one, working alongside key stakeholders across the company. Although the opportunities are endless, the core responsibilities of a Manager of Project Management include:

• Lead moderate to large sized teams on high-priority initiatives and work streams that span across Business Cards and Payments and Capital One

• Design, develop, and manage project plans and delivery roadmaps in a complex dynamic environment

• Partner with project customers to provide strategic and tactical recommendations in support of project delivery

• Drive solutions to complex problems across cross-functional teams by applying sound business judgment to navigate trade-offs between competing priorities

• Manage a large set of stakeholders

• Effectively manage scope, schedule, resources and budget

• Communicate status, impediments, and risks/issues across all levels of the program

• Deliver results and influence business outcomes across all levels of the organization

• Influence and manage stakeholders/Intent owners across COF ranging from VP+ to associate

The person will:

• Exhibit outstanding influencing skills to effectively drive project / program efforts

• Demonstrate a proven track record of excellent project management, bringing the ability to thrive in gray space and quickly putting structure in place to manage work in a dynamic complex environment

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

• Ability to set direction, manage expectations and lead cross-functional teams

• Confident, respectful, and articulate when registering dissenting opinions with colleagues and senior management

Basic qualifications:

• Bachelor’s degree or military experience

• At least 4 years of experience working, supporting or partnering with internal business clients

• At least 4 years of project management experience

Preferred qualifications:

• 2+ years of experience facilitating Agile teams on IT projects

• 5+ year of experience with project management tools (Jira, MS Project, Confluence)

• 5+ years of experience working, supporting or partnering with internal business clients

• 5+ years of project management experience

• Certified Scrum Master Certification or Project Management Professional certification

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).