West Creek 3 (12073), United States of America, Richmond, Virginia

Risk Manager - Corporate Policy Office

Capital One’s Enterprise Risk Management (ERM) Team has responsibility for helping the overall organization identify, manage, and mitigate key risks that may keep the company from achieving its strategic objectives. The Corporate Policy Office (CPO) is a dedicated group of professionals within ERM, focused on executing second line-of-defense oversight responsibilities by improving governance and quality of policy documents for Capital One.

The team is seeking a Risk Manager who will contribute to the establishment and execution of a sustainable policy program, including the strategies and processes, to govern and improve the quality of policy documents across the Enterprise. The Risk Manager will partner with stakeholders at all levels to develop, implement, and drive adherence to the enterprise policy program. The Risk Manager will build and maintain effective relationships with business partners.

Success in this position will rely heavily on working well with associates and leaders across the Enterprise. This role requires core strengths in Customer Focus, Influence, Problem Solving, and Communication. The ideal candidate will have prior experience working with executives and enterprise-wide stakeholders, a demonstrated ability to manage processes through a risk lens, and an ability to assess and make improvements to the effectiveness of these processes. Additionally, the Risk Manager should have a comfort in developing and presenting materials in CPO-led forums. The ideal candidate also has prior experience working with policy, with an ability to read, analyze, and rationalize existing policy documents and consult with stakeholders on the creation of new policy documents. An attention to detail and commitment to collaboration and teamwork is required, while also having a strong ability to influence in driving results.

As a relationship manager, you are a key partner to the business areas and serve as a liaison between them and the CPO. You will be responsible for maintaining direct relationships with policy stakeholders to advise on the creation and management of policies and supporting documents that meet enterprise requirements and help identify issues to be escalated to the appropriate CPO forums. You will serve as the voice of the business area and advocate for the business area’s policy needs. At the same time, a relationship manager will serve as the CPO’s ambassador to the business areas to keep them abreast of any changes.

Responsibilities

• Contributes to the development and execution of a sustainable policy program to govern and improve the quality of policy documents across the Enterprise

• Develops and delivers communications and presentations via ERM communication channels and CPO-led forums

• Writes, contributes to, edits, and delivers other communications (including presentations) that aid in the design, development, refinement, and usage of risk management functions, practices, and activities

• Engages in the review of policy documents and partners with policy stakeholders to drive consistency and improve content in policy documents

• Conducts effective challenge on policy documents at various stages in the policy management lifecycle

• Consults and supports stakeholders in establishing required policy adherence practices

• Analyzes policy management data to identify risks, process improvements, and areas for increased training

• Develops training and other tools and resources for managing policy documents

• Demonstrates strong business judgment, leadership, and integrity

• Collaborates effectively with senior leadership across organizations such as Operational Risk Management, Compliance, Legal, Technology, Internal Audit, Regulatory Relations, etc.

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 3 years of audit, quality assurance or risk management experience

• At least 3 years of experience supporting, partnering, and interacting with internal business clients

• At least 2 years of experience in process or project management

Preferred Qualifications:

• Master’s Degree in Business Administration (MBA) or Juris Doctorate (JD)

• Policy management experience

• Workiva or Wdesk experience

• At least 4 years of audit, quality assurance or risk management experience

• At least 3 years of experience in process or project management

• Technical writing experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).