Job Information
Bank of America Technical Writer in Richmond, Virginia
Technical Writer
Chandler, Arizona;Jersey City, New Jersey; Atlanta, Georgia; Richmond, Virginia
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
We are seeking a skilled Delivery Lead/Technical Writer with a strong background in public cloud and hybrid cloud environments. The ideal candidate will have a passion for technology and a talent for translating complex concepts into clear, concise, and user-friendly documentation. You will work closely with our engineering, product, and architecture teams to create high-quality content that supports our cloud solutions.
Responsibilities:
Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)
Manages coordination of delivery and dependencies across multiple teams
Facilitates communication and collaboration across organizations to support the deliverable completion and timeline
Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule
Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
Supports resource planning for delivery and execution
Ensures adherence with Enterprise Change Management standards
Capable of working on system vulnerabilities with existing team and other teams to resolve within required timeframes
Required Qualifications:
3+ years of experience in technical writing, preferably within the cloud computing domain
Develop, write, and maintain comprehensive technical documentation, including user guides, API documentation, white papers, and best practices for our public cloud and hybrid cloud solutions
Collaborate with subject matter experts, engineers, and product managers to gather information and understand the functionalities and intricacies of our cloud offerings
Create and manage a library of technical documentation and ensure it is kept current with the latest product releases and updates
Simplify complex technical concepts for a diverse audience, ranging from technical experts to non-technical users
Work with cross functional teams to produce engaging content that highlights the benefits and features of our cloud solutions
Review and edit documentation created by other team members to ensure clarity, accuracy, and consistency
Stay current with industry trends, emerging technologies, and best practices in cloud computing to continuously improve our documentation processes and content
Strong understanding of public cloud platforms (AWS, Azure, Google Cloud) and hybrid cloud architectures
Excellent written and verbal communication skills with a keen attention to detail
Ability to quickly grasp complex technical concepts and make them easily understandable
Experience with version control systems (e.g., Git) and collaboration tools (e.g., Confluence, JIRA)
Strong organizational skills and the ability to manage multiple projects simultaneously
Desired Qualifications:
Bachelor’s degree in Computer Science, Information Technology, Technical Writing, or a related field
Experience with cloud infrastructure and deployment tools (e.g., Terraform, Kubernetes)
Familiarity with DevOps practices and CI/CD pipelines
Knowledge of scripting languages (e.g., Python, Bash)
Skills:
Collaboration
Project Management
Result Orientation
Solution Delivery Process
Stakeholder Management
Analytical Thinking
Business Acumen
Financial Management
Influence
Risk Management
Agile Practices
Architecture
Data Management
Solution Design
Technical Strategy Development
Shift:
1st shift (United States of America)
Hours Per Week:
40
Pay Transparency details
US - NJ - Jersey City - 101 Hudson St - 101 Hudson (NJ2101)
Pay and benefits information
Pay range
$65,800.00 - $155,000.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .
To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
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