JOB REQUIREMENTS: The Patient Access Representative Associate is responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enter information into an electronic medical record. Primary Responsibilities: Greets and welcomes patient in person Collects demographic and insurance information Checks in and interviews patient to complete appropriate paperwork Directs patient to their appointment or procedure May assist in scheduling add-on appointments Documents any issues and resolutions in electronic medical record Resolve claim issues or registration errors on patient accounts Uses resources, tools and procedure to complete registration for accounts and in assigned work queues Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations Obtains cost information and explains information to patient if necessary Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed Screening and approving patients for financial assistance programs Assists and counsel\'s patient with application process for available financial assistance programs Provides technical or functional direction for employees Assists patient in completion of request for information forms and submits to appropriate department Obtains signatures from patients as needed May gather medical record information from all departments for collection Provide customer service for inbound and outbound telephone calls May mentor other staff as needed Other duties as assigned ***** OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications: Must be 18 years of age or older 6+ months of customer service experience in an office/hospital setting Intermediate level of proficiency with Microsoft Office products Ability to work 8-hour days, 4 days per week (Tues-Fri) starting between 7:30am-8:30am Preferred Qualifications: Revenue Cycle experience General office experience Epic experience ***** APPLICATION INSTRUCTIONS: Apply Online: https://uhg.hr/patientaccess-riverfalls