Description

Company Overview: At Revlon, we are committed to delivering high-quality products that enhance the lives of our customers. Innovative brands such as American Crew, Crème of Nature, and CND drive our success in the competitive beauty industry. A critical part of Revlon’s strategy is our commitment to providing exceptional customer service and efficient logistics solutions. Our mission is to provide best-in-class Order Management and Customer Service, leading the Company to keep the Customer and Consumer at the forefront of our daily decisions and long-term strategies.

Job Summary: We are looking for an experienced Customer Logistics Manager to lead our NA Pro Customer Logistics team and ensure exceptional service for our valued customers. The ideal candidate will have a strong background in customer service management and a passion for improving customer satisfaction and supply chain efficiencies.

Responsibilities:

• Lead Customer Service Team: Supervise and mentor a team of customer logistics representatives, ensuring they provide outstanding support to our Business-to-Business (B2B) customers.

• Cross-Department Coordination: Work closely with other departments, such as sales and distribution, to resolve client issues and improve processes.

• Customer Coordination: Act as the primary point of contact for B2B customers regarding order inquiries and logistics issues.

• Resolve Issues: Handle complex customer complaints and issues, ensuring timely and effective resolution.

• Monitor Performance: Track key performance indicators (KPIs) and ensure targets are met or exceeded.

• Training: Train and develop customer service staff on best practices and company policies.

• Customer Feedback: Gather and analyze customer feedback to identify areas for improvement.

Qualifications:

• Education: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.

• Experience: 5 years of experience in customer service / logistics.

• Skills: Strong leadership, problem-solving, and communication skills. Proficiency in SAP or JDE, and Microsoft Office Suite. Ability to use Excel for basic analysis and PowerPoint for presentations a must.

• Communication: Excellent verbal and written communication skills. Ability to interact effectively with customers and team members.

• Leadership: Proven ability to lead and motivate a team.

• Customer Focus: Deep understanding of customer needs and the ability to enhance customer satisfaction.

Work Environment:

• Location: This position is based in our Roanoke, VA office with limited travel to customer sites and/or Revlon offices. We operate on a 3 day in-office hybrid schedule.

• Schedule: Full-time, Monday to Friday, with occasional weekends as needed.

Compensation and Benefits:

• Salary: Competitive salary based on experience.

• Benefits: Comprehensive benefits package including health insurance, retirement plans, and paid time off.