Our client in Novi, MI is growing and is looking for a Dispatcher to join their team! This is a full time, direct hire position with benefits. 48 hours per week, Monday-Saturday, 7AM-3:30PM.

This is an IN-OFFICE position, so you must be comfortable commuting to Novi.

The Dispatcher serves as a liaison between the service technicians and the customers. This position is responsible for coordinating the scheduling of appointments, tracking technician location and status, and relaying information between the technicians, office staff and customers.

Responsibilities:

• Manage the flow and efficiency of the service calendar day-to-day by forecasting workload 2-3 days out
• Monitor the route and status of all field units to coordinate and prioritize the schedule without bias
• Prioritize calendar management and organize jobs by time, city and truck
• Ensure scheduled appointments are cohesive with the calendar in that the size and city correspond with other jobs around them
• Confirm and notate all appointments one day before Tuesday through Saturday jobs and 3 days before Monday jobs using different modes of communication
• Contact customers via phone or text and notate interaction to alert customers that the technicians are on their way to a job site
• Facilitate and notate any change orders that may occur when technicians are on a job site
• Ensure payment was collected upon completion of job/s
• Address and notate problems reported to you from the onsite technicians or any inbound calls
• Notify customers of any issues that arise while technicians are at a job
• Think critically and report feedback on how process can be more efficient to enhance the organization, customer service experience and operating procedures
• Send invoices to customers as needed
• Manage the cancellation list to ensure it is up to date and information is inputted properly

Qualifications:

• Proven experience as a Dispatcher or similar role in a service-oriented environment
• Strong organizational and multitasking skills with the ability to prioritize tasks.
• Proficiency in computer systems and scheduling software.
• Ability to remain calm and focused under pressure.

If you are a proactive problem-solver with a passion for customer service and operations management, we invite you to apply for the Dispatcher position!

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 48 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday -- Saturday, 7 AM -- 3:30 PM

Work Location: In person, Novi