Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This role is responsible for partnering with the clinical care team to assist in maintaining a safe environment for patients and the clinical team. Provides constant and alert engagement and observation for each assigned patient through monitoring, interacting and deescalating patients to prevent patient harm to self, harm to others, harm from others and flight risk.

The Safety Intervention Specialist demonstrates professionalism, effective communication and listening skills, empathy, and ability to effectively interact with patients, visitors, family members, staff and others who may present to Mayo Clinic. The Safety Intervention Specialist will demonstrate a courteous, respectful, and helpful demeanor while interacting with and observing patients. Will primarily work in patient care departments to monitor patient activity and alert the clinical care team to physical and emotional changes, and escalations in behavior. The Safety Intervention Specialist will communicate with the clinical care team to alert them to patient care needs.

Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations. This role may have view only access to the electronic medical record to support verifying information. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekends with rotating days off.

Qualifications

Bachelor’s degree with one year security, healthcare, or social/human services experience or associate degree with two years security, healthcare, or social/human services experience or HS/GED with four years security, healthcare, or social/human services experience. Ability to work with persons from multiple cultural backgrounds, age groups, and abilities required.

Bachelor’s degree in psychology, counseling, healthcare or social/human services, or law enforcement field preferred. Experience working in healthcare or counseling preferred. Experience working with vulnerable populations and behavioral interventions preferred.

Must be able to adapt in unpredictable situations, identify escalation patterns, and be able to intervene in a therapeutic manner in collaboration with the clinical care team. Strong interpersonal and communication skills required with proven ability to confidently manage conflict and high-pressure situations while building credibility and rapport with the clinical care team, patients, and visitors.

Must complete training in Verbal Judo, Crisis Intervention Training, and AVADE within 2 months of hire date.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Nonexempt

Compensation Detail

$24.74 - $36.39 / hour.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Various Schedules with start times of 630am and 9am.

Weekend Schedule

Various Weekends

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter

Joy Kundrata

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.