Description We are offering a long term contract employment opportunity for an Accounts Receivable Collections Specialist I (Tier II) in Rochester, New York. This role is primarily focused on mitigating risk through resolution of past due balances, ensuring quality service is delivered to clients in a timely manner. The position is currently hybrid, requiring the employee to work both in-office and from home several times per week.

Responsibilities:

• Answer inbound calls to resolve past due balances and meet daily collections and call goals

• Initiate calls to clients based on risk to resolve outstanding receivables

• Make decisions to release or hold at-risk accounts based on established policies and procedures to mitigate risk

• Research EFT transactions that have been returned from the bank in order to recollect the funds owed by the client

• Evaluate high-risk accounts to determine if they need to be escalated to the internal collection agency

• Escalate client issues to appropriate departments to ensure timely collection on account

• Maintain daily call requirements based on the forecast provided to ensure standards are met

• Process customer credit applications accurately and efficiently

• Maintain accurate customer credit records Requirements • Proficient understanding of Accounts Receivable (AR) processes and procedures

• Demonstrated knowledge of collection processes and mitigation strategies

• Experience in quality service delivery in a financial setting

• Ability to interpret and implement policy related to AR and collections

• Familiarity with Electronic Funds Transfer (EFT) systems

• Strong research and analysis skills for resolving account discrepancies

• Proven track record in ensuring quality in all delivered work

• Ability to handle and manage funds responsibly

• Excellent communication and interpersonal skills for customer interactions

• Ability to work independently and as part of a team

• Proficiency in using Microsoft Office Suite and other relevant software applications

• Bachelor's degree in Finance, Accounting, or a related field would be advantageous

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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