Job Description

Job Summary

The Director Sales and Retention will be directly involved in the development, oversight, and support of strategic and tactical statewide growth initiatives and retention. The individual will have detailed knowledge of allowable marketing practices, compliance, and associated products, such as Medicaid, Child Health Plus (CHP), and Essential Plan (EP) if applicable. The Director will interact on a regular basis with both the Community Engagement and Provider Relations teams, amongst others, and will be responsible for daily activity tracking, territory monitoring and overall productivity and quality of the Sales and Retention staff. Must be able to fully understand market trends and activities, as well as develop all competitor intelligence and develop appropriate proactive strategies and counter strategies to drive growth and market share increases.

Knowledge/Skills/Abilities

• Achieve assigned retention, enrollment, and market share goals

• Lead the Sales and Retention Management teams in the development and implementation of sales and retention strategies

• Work with teams to drive new member growth while increasing overall retention

• Work with VP on the development of strategic and tactical initiatives to drive down disenrollment rates

• High involvement/support in all retention activities

• Works closely with Community Engagement, Provider Relations, and Compliance to facilitate the development of successful and compliant lead generation, territory development, expansion of all partnership organizations, enrollment, and retention processes

• Analyze and interpret disenrollment data

• Utilize, analyze, and develop detailed reports to drive enrollment growth proactively in conjunction with Analyst support

• Training and development of managers, supervisors, and employees

• Assure staff accountability through routine observation, reporting, and performance measurement

• Interaction with applicable government agencies as required

• Support leadership with growth initiatives as needed

• Ability to travel throughout the state on a regular basis

• Demonstrated understanding of state compliance requirements in a managed care environment

• Ability to develop incentive plan that are compliant with the State and will motivate productivity

Job Qualifications

Required Education:

• Bachelor’s Degree in health-related field or equivalent experience

Required Experience:

• 5-10 years’ experience working in Medicaid managed healthcare sales/prior successful sales experience

• Minimum 5 years management experience

• Experience managing large teams of sales staff in multiple locations

• Experience working with a CRM system.

Preferred Qualifications:

• Bachelor’s Degree in Healthcare Management

• Experience with Salesforce CRM

PHYSICAL DEMANDS:

Working environment is generally favorable and lighting and temperature are adequate. Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to sit for long periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.

Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.

Pay Range: $97,299 - $227,679 / ANNUAL

*Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.