GENERAL PURPOSE:

The EHR App Credentialed Trainer I is a member of a cross-functional team where teamwork, collaboration, challenges and continuous learning are the norm.

Performs classroom instruction and facilitates efforts for in-person training, virtual training and experiential learning. Participates in projects and other enterprise-wide clinical program initiatives. Provides application-specific, technical and operational/clinical support services at-the-elbow and virtually during go-lives, upgrades and efficiency requests.

RESPONSIBILITIES:

• Serves as primary trainer and/or facilitator for the training team. Performs training and facilitation duties and manages classroom responsibilities related to in-person and virtual classroom instruction, facilitation and experiential learning, including but not limited to, managing class roster and attendance, sending meeting invites, answering learner questions and classroom management.

• Provides implementation, efficiency and support outreach. Consults with other technical and application specialists to assess needs and identify solutions to ensure efficiency. Works with customer groups to evaluate and offer suggestions on efficient use of the software to meet business and clinical needs.

• Works to gain general application knowledge and contributes while developing knowledge. Works to maintain knowledge of system workflows in keeping with current system upgrades. Attends training sessions and maintains broad knowledge of the systems in order to support users.

• Administers and coordinates educational processes related to the presentation and evaluation of training, including but not limited to, classroom preparations, managing class roster and attendance and post-class evaluation review.

• Applies current learning concepts and techniques to implement, manage and evaluate classroom and virtual training and experiential learning initiatives.

• Reviews, troubleshoots and resolves training specific requests and incidents. Collaborates with stakeholders to seek resolution of system issues and communicates risk implications.

Other duties as assigned

QUALIFICATIONS:

• Associates Degree in related discipline such as Computer Science, Education or Healthcare field required.

• Bachelor’s Degree preferred.

• 1 year of relevant experience required.

• Or equivalent combination of education and experience required.

• Clinical, revenue cycle, patient access and/or systems training experience preferred.

• Experience in application project management preferred.

• Experience in healthcare or educational environment preferred.

• Strong attention to detail, ability to develop critical thinking skills and creative solutions to complex problems required.

• Strong verbal and written communication, teamwork, relationship building and follow-up skills required.

• Demonstrates or ability to develop exceptional presentation and public speaking skills required.

• Strong questioning, listening, analytical, interpersonal and organizational skills required.

• Skilled in using MS Office applications, Zoom, SharePoint and/or Learning Management Systems preferred.

• eRecord credentialing in related application(s) obtained within 12 weeks of start date required.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $26.90 - $37.66 Hourly

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Apply for Job

• Careers

• Sign In

• New User

Location: Health Sciences
Full/Part Time: Full-Time
Opening:
Schedule: