Family Services Case Manager, Wilson Commencement Park

Summary Purpose for the Position

To provide intake assistance, case management and other support for tenants and their families at Wilson Commencement Park, in addition to less than 50% of the time spent on administrative tasks. Position will be split between case management and administrative duties.

Requirements (Education, Experience, Certification, Knowledge, Skill)

Bachelor’s Degree in Human Services, Social work or other related or a combination of education and experience, with at least 3 years’ experience in conducting case management preferably with homeless or at-risk individuals and families.

Ability to work independently

Extensive housing/case management experience and the ability to work effectively with low-income families.

Knowledge of available homeless and at -risk services in the community, and transitions to work.

Relevant experience working with persons who are mentally ill, suffer from substance use disorder, are victims of domestic violence, and/or homeless.

Interviewing and counseling skills required.

Interacts in a polite, courteous, professional manner. Must be able to successfully engage with a wide range of clients from diverse backgrounds.

Demonstrated proficiency in typing, computer skills and solid written and verbal communication skills.

Position must have the ability to work independently and meet specific time lines as well as work with a diverse staff and multi-programs.

Working knowledge of rental, housing, landlord/tenancy issues preferred.

General comprehension of DSS system

Must be able to use the Homeless Management Information System (HMIS)

Excellent organizational and communication skills

Position Responsibilities

Complete intake application and assessment for each family/individual and determine program eligibility for Wilson Commencement Park programs; maintain waiting list of eligible residents.

Assist clients in developing/identifying/evaluating and revising a housing action plan, milestones, and short and long-term goals.

Provide case management services as indicated.

Responsible for maintaining all required records and preparation of all required reports.

Builds working relationships to solve problem and achieve common goals.

Work effectively and cooperatively with others; sensitive to the needs of others.

Safeguards sensitive and confidential client and agency information.

Offers assistance, support, and feedback in a timely and responsive manner.

Attends trainings and seminars; actively engages in skill and knowledge development.

Work cooperatively with other agencies to ensure client’s access to needed services.

Represents agency at meetings and participates fully.

Maintains accurate files and enters HMIS data in timely and accurate manner.

Engages in problem solving: suggest ways to improve performance and be more efficient.

Insure eligibility and program compliance of participants.

Shows commitment to work and to consequences of own actions.

Applies skills in interpretation, conflict resolution, written and verbal communication.

Articulates and describes Wilson Commencement Park, and affiliates program guidelines and other available services.

Ensure all invoices and bills are submitted for payment.

Assist with other administrative tasks as assigned.

Working Conditions/Environment

Performs home visits and outreach that may involve some exposure to injury, hazardous materials, and/or infectious environments.

Requires frequent repetitive office work, repetitive motions on the keyboard and frequent exposure to individuals at high risk of being infected with serious illness.

Requires flexible work hours, including evenings, and weekends.

Ability to work with diverse client populations/issues

Transportation Requirement:

Position requires automobile, driver’s license, and insurance.

Car available for work with proper insurance on said car.