Job Information
University of Rochester Physician Support Rep III - PCA Centralized Projects in Rochester, New York
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
135 Corporate Woods, Rochester, New York, United States of America, 14623
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
500912 Primary Care Administration
Work Shift:
Range:
UR URCD 204 H
Compensation Range:
$19.47 - $25.77
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.
THIS IS A HYBRID POSITION - NEED TO BE WITHIN A COMMUTABLE RANGE OF ROCHESTER, NY
This hybrid/remote position supports Primary Care practices and PCN Digital Health Dept. with multiple key responsibilities. With minimal direction and latitude for initiative and judgment performs routine and non- routine administrative duties including but not limited: managing all Primary Care Service Line referrals, all front desk aspects of PCN Digital Health department and clerical functions directly related to medication refill management, including NYS I-Stop.
The PSR-III is able to work effectively across multiple systems (Epic, DexCare, Health Commerce System and healthcare plan portals). This position requires that the PSR-III is able to deliver a high level of customer service, focused on displaying ICARE values, via digital platform.
The mix of responsibilities may differ depending on the department's structure and business needs. While the PSR-III is accountable for all duties, not all tasks will be performed on a daily basis.
The Physician Support Rep III, PCA Centralized Projects plays a valuable support role in achieving the Primary Care Network goals.
JOB DUTIES AND RESPONSIBILITIES
Working directly with an assigned digital health provider follows written protocols to ensure that patients are scheduled with providers in appropriate sequence. Is able to follow written directions, which establish the need to add urgency to patients as they arrive in queue. Follows scheduling protocols for appointment reasons and based on patient stated visit reasons schedules appointment with digital health provider. Based on protocols may also refer appointment requests for in person evaluation. Must professionally and efficiently communicate requests for in-person care to the primary care office via telephone and clerical in-basket pools
Utilizes DexCare chat functionality to warmly and professionally greet the patient. Check-in visits in Epic. Reviews patient completed registration form and compares to Epic registration. Updates the Epic registration, as necessary, based on patient entered details. If patient is new to Epic, runs real-time eligibility verification of insurance plan.
For Digital Health visits, as appropriate, manages self-pay registration details. Communicates, to digital health provider, that "do not bill" has been updated. With the same level of decision making, accurately updates self-pay indicator in Epic registration, when patient is uninsured.
Serves as the technical expert both for patients and providers for issues with DexCare platform, patient's technology, ie cellphones or computers. Is able to troubleshoot connectivity issues and make determinations about alternative visit types.
Applies Primary Care Service Line providers preferences and protocols to pend medication refill requests to ordering clinicians; includes appropriate verification eligibility use NYS Health Commerce System I-Stop
Following medication protocols finds missing lab orders and pends them for review and approval and ensures appropriateness of last or next visit with provider. As necessary, schedules visit with primary provider.
In processing referrals for receiving providers as well as prescribing providers, prioritizes referrals by following and applying standard policies, procedures and practices. Employs multiple tracking mechanisms to ensure that referral approvals and appointments are obtained in a timely way so that patients are always cleared for their appointment prior to their arrival. Enters progress notes and other pertinent information into the electronic medical record based on application of practices and procedures.
Assembles, from multiple tabs within the electronic medical record, the necessary details to identify what referral is needed.
Determines if preliminary testing (i.e. Imaging) is needed based on office practices and procedures and is responsible for explaining to patient, assisting with scheduling and for completeness prior to office visit.
Anticipates, gathers and sends information to insurance carrier and/or provider needed for obtaining referral or prior authorization for required preliminary testing.
Completes the referral request in the electronic medical record system once the patient has been seen by entering a new status as closed
Other duties: accepts other responsibilities as defined by manager.
SUPERVISION AND DIRECTION RECEIVED:
- Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.
QUALIFICATIONS:
High School, GED or equivalent experience required
2 years of medical office experience required
Ability to use various hospital information systems (Epic) preferred
Schedule: EVENINGS/WEEKENDS/HOLIDAYS
EOE Minorities / Females / Protected Veterans / Disabled:
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.
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Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.
If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals
At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.
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