As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500305 Strong Internal Medicine

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

A critical member of a collaborative care team, the Physician Support Specialist (PSS) performs complex secretarial duties in a fast-paced clinic setting while always demonstrating UR Medicine┐s ICARE values. The PSS provides support to provider teams and is a liaison to patients and other customers.

With minimal direction and considerable latitude for independent judgment, performs complex secretarial and administrative duties in a fast-paced environment in support of clinical, educational, and academic programs. Responsible for all clinic preparations, including but not limited to, providers' time and calendar management while optimizing provider patient schedule, coordination of patient care and information/data support.

SUPERVISION AND DIRECTION RECEIVED: Receives minimal direction from physician, mid-level providers, department head and/or administrative officer. Is responsible for independently planning, executing and evaluating own work.

Responsibilities:

• Processes incoming telephone calls and my chart messages

• Reviews and prioritizes calls based on urgency of need

• Distributes calls as appropriate and/or makes return calls

• Documents actions in patient charts as appropriate

• Monitors all patient my chart requests. PSS will answer all messages within 24 hours or route to appropriate provider

• Processes physician referrals and orders

• Processes prescription requests ┐ 20 %

• Checks requests for accuracy, previous prescriber, if active medication, if refills due/already exists, patient┐s appointment history

• Ensures prescriptions contain all necessary information

• Uses established template for controlled substance refill request and checks I-STOP for providers

• Contacts pharmacies as needed when questions/concerns arise

• Routes to appropriate provider, following availability and coverage rules

• Follows up by faxing/mailing hard copy scripts, scheduling appointments for patients as requested, etc.

• Obtains prior authorizations for medications ┐ 20 %

• Reviews chart for supporting documentation for medication and for history of medications tried

• Completes authorizations via fax or Cover My Meds as appropriate

• Collaborates with pharmacies toward resolutions

• Reviews insurance formulary for covered alternate medications

• Discuss reasoning with provider if unable to answer all questions following research

• Processes paperwork for assigned providers ┐ 20 %

• Reviews patient chart and faxes requested documentation to other providers

• Provides paperwork to appropriate provider for completion

• Ensures paperwork is complete

• Adds demographic and clinic information for provider

• Obtains attending provider co-signature for resident paperwork

• Ensures a release of information is obtained as appropriate

• Sends paperwork to be scanned into patient charts

• Faxes or mails return paperwork to patients as appropriate

• Processes incoming faxes ┐ 10 %

• Processes Incoming faxes

• Reviews and distributes faxes to correct recipient/location

• Reviews and processes faxes in team folders as appropriate

• Manages the anti-coagulation reminder list

• Provides coverage for Outpatient Access Specialists as necessary

• Manages the anti-coagulation reminder list

• Provides coverage for Outpatient Access Specialists as necessary

• Manages and optimizes clinic schedules for assigned providers

• Other duties as assigned.

Qualifications:

Associate┐s degree in medical, secretarial or related field and a minimum of three years of relevant experience required; or an equivalent combination of education and experience preferred.

Demonstrated customer relations and multi-tasking skills required. Medical terminology and electronic medical records experience preferred. Ability to act as a resource to less experienced staff also preferred.

EOE Minorities / Females / Protected Veterans / Disabled:

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Notice: If you are a Current Employee, please log into myURHR to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals

At the University of Rochester, we commit to diversity, equity, and inclusion and united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.