9224BR

Position Title:

Platform Engineer II

Organization:

ITS Client Engineering

Job Responsibilities:

Team/Individual Responsibilities include:

• Actively manage more than 3000 Windows or macOS workstations for faculty, staff, and labs using Intune, MECM (formerly SCCM), Jamf, and other management tools.

• Provide tier 3 support for approximately 2000 faculty and staff.

• Manage approximately 1000 file shares and 300 printers for faculty, staff, and student use.

• Create and script software distribution packages to support approximately 1000 application deployments and security patches of all PCs, Macs and servers.

• Ensure that supported platforms are supported, monitored and maintained throughout their full life cycle

• Identify and maintain appropriate hardware and software technologies that are essential to the integrity and function of computing environments

• Work with partners across the distributed IT community to gather requirements, communicate changes, develop strategies for services; build and manage relationships with relevant vendors to evaluate, purchase, and implement new and emerging technologies

• Provide support for services used 24x7 by the campus community, including potential for on-call rotation responsibilities

• Evaluate and recommend technology used in ITS-supported areas, including determining our standard laptop and desktop offerings.

• Open, close and monitor tickets in a ServiceNow environment.

• Troubleshoots wired and wireless client network connections.

• Involvement in building IT Asset Management process

• Software license management

• May perform other duties as assigned.

FLSA Category:

Exempt

Requisition Number:

9224BR

College/Division:

Finance & Administration

Required Application Documents:

Cover Letter, Curriculum Vitae or Resume

Employment Category:

Fulltime

Additional Details:

In compliance with NYS's Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check. Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT does not discriminate. RIT promotes and values diversity, pluralism and inclusion in the work place. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities. RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law. If you need reasonable accommodation for any part of the application and hiring process, please contact the Human Resources office at 585-475-2424 or email your request to hr@rit.edu. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

How To Apply:

In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff . Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.

Wage Band (https://www.rit.edu/fa/humanresources/content/staff-wage-grade-bands) :

121A

Required Qualifications:

Education/Experience:

• Bachelors or equivalent experience, with a technical major, such as engineering or computer science

• 2 to 4 years of related information technology experience managing client devices

Skills:

• Strong knowledge of Windows client operating systems

• Intermediate/practical knowledge of macOS, Windows Server. Knowledge of Linux and Unix operating systems a plus

• Familiarity working within a Microsoft Windows Active Directory environment and using security group policy objects

• Familiarity working with a mobile device management (MDM) solution

• Intermediate/practical understanding of computer security practices and specific tools that protect computing environments, including a solid understanding of server, network and desktop security

• Customer support experience in an IT environment

• Basic to intermediate knowledge working with imaging and software deployment through MECM (Formerly SCCM) and/or an MDM solution

• Familiarity with properly configuring firewalls and IPsec for least privilege access.

• Familiarity with antivirus software, such as SentinelOne Endpoint Security or Microsoft Defender for Endpoints

Preferred Qualifications:

• Strong working knowledge of Windows operating systems

• Experience configuring or administering an MDM solution, preferably Microsoft Intune

• Python, Bash, ZSH, or Powershell scripting experience

• Ability to work independently and make effective decisions

• Ability to stay current in new technology; technical curiosity

• Excellent problem solving skills

• Able to deal with stress; demonstrates adaptability and successful multitasking skill

• Strong customer service and written/verbal communication skills

• Experience in an environment with a mature IT Asset Management process

Department/College Description:

Information and Technology Services (ITS) is committed to serving the university's information technology needs. We provide development, maintenance, and support for centralized administrative applications, technology infrastructure, and client computing, as well as support and advice for a wide variety of other information technology needs.

What do we believe at RIT?:

Rochester Institute of Technology is a diverse and collaborative community of engaged, socially conscious, and intellectually curious minds. Through creativity and innovation, and an intentional blending of technology, the arts and design, we provide exceptional individuals with a wide range of academic opportunities, including a leading research program and an internationally recognized education for deaf and hard-of-hearing students. We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring.

As a member of the RIT community, you'll receive a comprehensive employee benefits package (https://www.rit.edu/humanresources/benefits) that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).

Work Location:

Remote — 100%

Job Summary:

RIT is looking for a Client Platform Engineer II to join the Information Technology Services (ITS) team! The Client Engineering team is responsible for the systems and tools that keep our end user computing environment running. As a Platform Engineer, you will design, integrate, deliver, and provide consultation and operational support for systems that our client devices rely on to get the software, operating systems, and security updates they need.

Hourly/Salary Minimum:

68800

Hourly/Salary Maximum:

115200