POSITION SUMMARY:

Provides clerical, receptionist and customer service on patient care units while maintaining confidentiality.

SUPERVISION AND DIRECTION EXERCISED:

None. May orient new Patient Unit Secretaries.

MACHINES AND EQUIPMENT USED:

Telephone, intercom, pneumatic tube system, copier, addrerssograph machine, computer terminal, shredder and fax machine.

TYPICAL DUTIES:

1. Transcription of patient care orders. Schedules tests and procedures with other departments. Completes and processes requisitions for tests, procedures and equipment.

2. Obtains patient care equipment and/or supplies as requested by nurses and/or physicians. Notifies department of equipment that is in need of repair.

3. Participates in patient admissions, discharges and transfers, according to unit requirements. Update patient care forms, e.g. patient census and diet order listing.

4. Greets and receives visitors and staff in a professional manner, giving appropriate directions and guidance. Provides courteous and accurate telephone coverage. Takes and delivers messages. Triages problems to appropriate person or department.

5. Maintains record of patient location when off unit.

6. Communicates and works effectively with other departments on patient, staff and unit related matters. Follows directions of nurses, physicians and other authorized personnel during emergencies.

7. Orders supplies/forms, assures their arrival and restocks appropriately.

8. Maintains clean and orderly work environment.

9. Provides assistance on other units as necessary.

10. Assists with patient transport as needed.

QUALIFICATIONS:

High school education and 1 year of clerical experience, with demonstrated legible writing and verbal communication skills; or an equivalent combination of education and experience. Knowledge of medical terminology and basic computer skills preferred.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

SEIU Disclaimer

SERVICE EMPLOYEES INTERNATIONAL UNION (SEIU): How to request consideration for Transfer/Promotion after contractual posting period: Employees represented by SEIU must electronically apply in HRMS each time they wish to be considered for a vacancy beyond the contractual posting period. On-time qualified bidders for SEIU positions must be considered prior to any other candidates.

Pay Range

Pay Range: $17.33 - $23.52 Hourly

The referenced pay range represents the first and last step pay rates for this job, as set forth in the applicable collective bargaining agreement. Individual pay will be set in accordance with terms of the applicable collective bargaining agreement.

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Location: Strong Memorial Hospital
Full/Part Time: Full-Time
Opening:
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