Overview

The Carrier Support Specialist is responsible for maintaining data integrity between our internal systems and health insurance carrier systems, making backend technical site updates, and partnering with the other departments to ensure client information is correct. This includes application reconfiguration of employee benefit plans, rates, and business rules as well as the review of carrier specifications.

Responsibilities

• Manages Carrier Support email box (reviews/distributes/coordinates all Carrier Support communications) to ensure timely resolution of all outstanding requirements.

• Reviews, researches and resolves carrier discrepancy reports and issues to maintain integrity of BeneTrac database and accuracy of client files.

• Maintains Carrier contact information including websites / password sheets for efficient processing of discrepancies and other requirements.

• Acts as main contact for new carriers to create processes for discrepancy reporting.

• Trains new Benefit Specialists on how to review and respond to carrier discrepancy reports for cross-training purposes.

• Consistently strives to improve efficiency of carrier reports and Carrier Support communications for the overall benefit of the Operations department.

Qualifications

• Bachelor's Degree - Preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $15.82- $22.60/hr Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.