Overview

Under a moderate level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with Paychex policies and procedures. Builds knowledge of the organization, processes, and customers.

Responsibilities

• Delivers quality service as Account Manager to Paychex clients for Benefits Administration via phone, email, chat, and other avenues

• Follows up on outstanding items, troubleshoots issues and see items through to completion in compliance with established Service Level Agreements

• Develops and maintains an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures related to Benefits Administration

• Identifies opportunities for process improvement and works with leaders to implement based on client needs

• Demonstrates intermediate skill level with systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

• Documents and maintains records of all interactions with clients as Account Manager

• Serves as a mentor for less experienced teammates

• Performs data input, maintaining strong prioritization and organization for client needs with Benefits Administration

• Understands Benefits Administration software and ensures client tools are up to date

• Assists client through Open Enrollment needs with Benefits Administration software

Qualifications

• Bachelor's Degree - Preferred

• Employee benefit/Health & benefit exp is preferred

Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $18.38- $26.26/hr Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.