Desktop Support Technician

Onsite-Rock Island, IL

Technical Skill

• Desktop Support

• Imaging & Deployment

• Windows

• Active Directory

• SCCM, InTune

• CompTIA Security+

Description

• This position will work onsite within a team environment. You will be responsible for installation/configuration, operation, and maintenance of systems hardware and software for a government agency.

• This position is great for candidates whom have 1+ year(s) Desktop, PC, or Help Desk experience.

Duties

• Providing support to clients in resolving moderate to complex system or IT operation problems.

• Performing computer operations functions, including planning, integration, and verification for IT systems.

• Recommend Desktop solutions and provide support, solutions, and suggestions to a development team.

• Adjust resource books, manuals and maintenance service plans; working with the information security team to support NEC-RIA; provides remediation and troubleshooting for system-related change requests.

• Install new / rebuild existing equipment and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.

• Install and configure systems such as supports GIS infrastructure applications or Asset Management applications.

• Develop and maintain installation and configuration procedures.

• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.

• Create, change, and delete user accounts per request.

• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

• Maintain operational, configuration, or other procedures.

Work Environment

• Onsite

• Partners with Systems and Server Administrators

• Desktop team is comprised of 1 Task Lead, 1 Engineer & 3 Technicians

Expected Start Date

• 06/17/2024

Schedule

• Monday-Friday.

• 1st shift hours.

• Saturday & Sunday Off.

• Federal Holidays Off.

Compliance Requirements

• Drug Test Required; Background Check Required.

• CompTIA Security+ Certification-Reimbursement assistance, if passed.

• Will interview without CompTIA Security+ certification.

• Interim Secret Clearance, financed by agency, no out of pocket cost.

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.