Employment Type:

Full time

Shift:

Rotating Shift

Description:

Weekly Schedule Rotation:

Week 1: 3-11:30 Su, 12-8:30 M, 12-8:30 T/R

Week 2: 12-8:30, M, T, R-F

Week 3: 12-8:30 M,T,R, 3-11:30 Su

Training Schedule:

First two weeks - must be able to commit to M-F, 8-430 training most days.

About the Position:

In an outpatient and emergency setting, greets patients and family members and obtains and verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. Enters patient/guarantor data in patient accounting system; collects patient signatures on forms; and scans registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors. Enhances the patient experience throughout all patient interactions, the majority of which are face-to-face.

Great opportunity for a Patient Access Representative professional to work in an organization that focuses on treating the whole person, physically, emotionally and spiritually. Be Remarkable!

Highlights:

• Depending on the location, 24-hours a day variable.

• Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B

• Mercy Health Physician Partners, our multi-specialty physician network, employs more than 500 physicians and advanced practice professionals in, Muskegon, Holland Grand Rapids and the Lakeshore.

• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

Patient Access Representative works in a collaborative environment to deliver excellent patient customer service.

What a Patient Access Representative will do:

• Greet all patients, verifies insurance eligibility and obtains accurate records.

• Facilitates patient throughout, by collecting co-payments, obtaining signatures and making updates on patient charts.

• Administrative duties including revenue cycles and maintaining schedules.

What a Patient access representative will need:

• High school diploma and preferred Associates degree in healthcare related areas.

• Preferred two years of experience in a medical setting.

• Knowledge of medical terminology, knowledge of health care plans.

• Strong Written and verbal communication skills.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran