Operations Manager

JOB SUMMARY:

Supervises operations of assigned federal and commercial contract services for BAC to ensure efficient operations and satisfactory fulfillment of both contractual obligations and employee relations needs at specified locations. The position is primarily focused on managing other people. Position requires knowledge in specialized functions or business areas that can be used to develop efficient and innovative ways to accomplish the organizations business strategies. Work is performed with considerable latitude in the use of initiative and independent judgment. Position seeks technical guidance on unusual or complex problems or issues.

ESSENTIAL FUNCTIONS:

The list of essential functions below is intended to be representative of the tasks performed within this job. Other duties may be assigned based on business needs.

• Schedules and oversees staff and activities for assigned federal and commercial contracts ensuring compliance with all rules, regulations, and laws.
• Resolve customer issues to ensure that contractual requirements are met.
• Assists in the development of program grants and contract proposals. Makes recommendations for new pricing and follow on year.
• Oversees and analyzes man-hours, ratios, and other contract metrics to assure contract requirements are met within budgeted expenditures and commercial productivity standards.
• Oversees administrative matters (i.e., planning sessions, budget, etc.) as member of the management team.
• Assists in the planning and development of sites, in coordination with other departments, to ensure a diversity of options to meet client and customer needs; monitors and identifies training and other developmental areas; oversees remedial training and programs.
• Ensures the accurate and timely completion of reports and documentation in compliance with legal regulations, funding sources, accrediting agencies, and organizational standards.
• Participates on new contract pursuit teams and collaborates with business development efforts, to include relationship development with customers and providing expertise and content for submission of winning service contract proposals.
• Coordinates the provision of quality services to participants and employees.
• Assists in developing quality control, and safety plans for contract.

SUPERVISORY RESPONSIBILITY:

• Selects, motivates, and evaluates personnel; provides or coordinates staff training and development; works with employees to correct deficiencies; implements discipline and termination procedures.
• Assesses and monitors work methods and procedures; identifies opportunities for improvement and implements changes.
• Oversees and/or participates in the development and administration of budgets; may approve the forecast of funds needed for staffing, equipment, materials, and supplies; may approve expenditures and implement budgetary adjustments as appropriate and necessary.

MINIMUM QUALIFICATIONS:

• Bachelors degree in business administration, education, contract management or related field.
• Six (6) or more years of community-based program management.
• Two (2) years of supervisory experience.
• A combination of education, certification, training, and/or experience may suffice for the above requirements.
• Florida Department of Children and Families (DCF) Level 2 background screening
• Pre-employment drug screening.

PREFERRED QUALIFICATIONS:

• Experience working with individuals with disabilities.
• Experience with Ability One or other set-aside contracting.
• Experience with government contract management.
• Experience in Service Industry
• Experience with Total Faciality Management
• Project manager certifications such as Project Manager Professional (PMP) or Six Sigma

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each f the established essential functions in order to perform this job successfully.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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